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Panasonic microwave plate not rotating - Microwave Ovens

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Hi and Welcome to FixYa, I am Kelly.
Your microwave turntable motor is either stuck or has failed. These motors are quite frail internally. Without a model number I can not give you the correct replacement part number. There are 7 different turntable motor part numbers for Panasonic Microwaves. Note that 5 of the 7 part numbers are NOT available and the other 2 are out of stock with a 7 - 14 day back order using my resources to search for the parts. There maybe universal turntable motor I could point you to but again it depends on your model number.

Thanks for choosing FixYa,
Kelly

Posted on Mar 11, 2011

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Posted on Jan 02, 2017

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http://microwaveglasstrays.com/shop/panasonic-microwave-glass-turntable-plate-tray-f06014m00ap-p-156.html


And here is another link to that part from Sears Parts Direct:

http://www.searspartsdirect.com/partsdirect/part-number/Panasonic-Parts/Microwave-Parts/F06014M00AP/0022/568/Model-NNS961/0789/0123245?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=50019470&diagramPageId=00001&productTypeId=x&searchModelNumber=NNS961&subCompDesc=Cabinet%20parts&brandDesc=PANASONIC&modelDesc=MICROWAVE&blt=11


Just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information and items at the website indicated.

As you can see from the website, the tray has the following dimensions:

Glass tray measures approximately 16 1/2 inches in overall diameter.

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I hope that was helpful to you, good luck and take care.

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1 Answer

Panasonic Microwave Model NN-H765BF will rotate occasionally and not rotate occasionally. If I manually rotate the glass plate, I can feel the gear reduction.


The turntable system typically consists of the motor, the coupler, the turntable support with rollers, and the tray.

Here is a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can order parts Encompass here or call them toll-free at 866-779-5835.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Here you can also get parts and diagrams.


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I'm assuming you are talking about the turntable tray. If it's not rotating, make sure your microwave does not have a feature that allows you to disable the turntable rotation (refer to your owner's manual). If it's not a simple operator function, you more than likely have a defective turntable motor. The motor is located under the bottom of the microwave oven. It is a simple repair that requires minimal tools. If you wish to attempt a repair yourself, please post your complete model number (located aorund the door opening) and I can locate a part number for you. I hope this helps you.

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