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"D" is for Drive, "N" is for Neutral. You cannot use the vacuum or even roll it into another room until the D is depressed. I believe Neutral is for bag and filter changes, repairs, etc. My thought is that it is designed that way so you can vacuum stairs without having it roll off the step......
So, if you run into the problem sometime that it won't roll, be sure the D is pressed.
Hope this helps. If it does, I'd appreciate your vote. Thanks,
I dismantled the cover, withdrew the gear drive assembly and found the bits that had come loose. The mechanism that selects neutral or drive had come away from its shaft. I simply put it all back together and tightened everything back up. Works a dream again.
I know the lever you're describing, but it's very hard to tell someone how to put it back on. There's nothing wrong with your transmission, by the way, this is a part that's meant to be moveable, and it just happened to slip off in your case. You may call us at 1-866-509-1952, and we can do our best to help you.