Question about Brother MFC-9840CDW Laser Printer

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I keep getting either a No Waste Toner, Print Unable 2A or Replace Toner box on my Brother MFC-9840CDW. I have replaced the Toner Box twice and I still get the message. HELP! Thank yoiu

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2a is a belt cleaner release failure. May need a new waste toner box, or check the release lever for the waste toner box.

Posted on Mar 11, 2011

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2 Answers

Ive replaced the waste toner box in a Brother MFC-9140CDN but the replace WTB message still continues and I still can't print. Its supposed to last for 50,000 pages, its done 8,000 pages.


Check your operator''s manual for a reset procedure. If this doesn't work, pull the AC plug overnight, if the error isn't stored in a flash memory, this may help reset it.

Jun 25, 2015 | Brother Office Equipment & Supplies

1 Answer

What is no waste toner on mfc-9840cdw


The 9840 uses a WT100CL cartridge for collection of Waste Toner.

If you remove the Drum Unit then the Plastic Sheet (Transfer Belt) like thing the Waste Toner sits underneath this. Lift out the waste toner and replace it or put one in if it is missing.

Put the Transfer Belt and Drum Unit back in. Close the machine and away it goes again.

Oct 01, 2014 | Brother MFC-9840CDW Laser Printer

1 Answer

Brother mfc-9840CDW waste toner box replaced but error message continues


Waste toner box doesn't require resetting and cannot be reused.
Try to take it out and install again.

May 13, 2014 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Waste toner box in mfc9840cdw is full


The waste is captured more for easy, clean and safe disposal. As far as operation ogre the printer you could empty the waste and RE use the bottle.

Jan 12, 2013 | Brother MFC-9840CDW Laser Printer

1 Answer

When you turn the printer on, it goes through a boot up process which ends in displaying the Print Unable 2A. Turn off and on again


2a is a belt cleaner release failure. May need a new waste toner box, or check the release lever for the waste toner box.

Aug 28, 2011 | Office Equipment & Supplies

1 Answer

Brother printer hl 4050cdn suddenly stopped working print unable 2A message which I gather is some sort of hardware fault. Resetting no good.


First, try to check the release lever for the waste toner box. If this is OK you might be looking up to replacing the waste toner box cause this is the common reason for "Print Unable 2A" error

It is possible also that 2A is a fuser thermistor error usually caused by the fuser not heating properly and needing to be replaced. If the fuser is heating properly then the thermistat may be failing and need to be replaced.

I'm afraid a little help from a service technician is all you need, if you don't have experience for this kind of printer problem.

Good Luck!

May 01, 2011 | Office Equipment & Supplies

1 Answer

Waste toner full MFC 9840


I followed the instruction here to enpty the toner box (http://www.howtofixcomputers.com/forums/printers/brother-mfc-9440cn-waste-toner-box-reuse-288524.html) and I am no surgeon or even mechanically inclined, but it was very easy to do and worked without any problems!

Jan 08, 2011 | Brother MFC-9840CDW Laser Printer

3 Answers

How do I reset the waste toner box in my MFC-9840 Brother printer? (without purchasing a new one)


1. 2. -> unscrew

shake to empty
http://s14.directupload.net/images/130409/awjs9m88.jpg

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Jan 07, 2010 | Brother MFC-9840CDW Laser Printer

1 Answer

Print unable 2A


2a is a belt cleaner release failure. May need a new waste toner box, or check the release lever for the waste toner box.

Nov 20, 2009 | Brother MFC-9440CN Laser Printer

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