Question about Samsung HW-C500

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I have my receiver with two speakers changed with bookshelf speakers. When i watch movies, when it hits particular sounds or dialogues, my speakers shuts off and i hear no sound. My receiver does not turn off though and after a couple of seconds I am able to hear sound again.

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The speakers might not be able to handle the power from the reciever, watts/decibles , etc. and they are shutting down to keep from blowing

Posted on Mar 11, 2011

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Hello there,

It sounds like everything is working correctly to me. Voices / spoken dialogue should mostly be from the front speakers and surround audio (music, effects, etc) from all speakers.

The TV screen is in front of you so the people on the TV screen are also (technically) in front of you. Naturally, I would expect the spoken dialogue to come from the front speakers only - except in some instances, where dialogue in the movie is from a character not currently on screen. If you had voices from both in front of and behind you when the characters are only in front of you, it would be totally disorientating.

If you have audio from all five speakers during a movie then all of your connections and settings are correct. The problem you are describing is really just a description of how surround sound works.

I hope this helps. If I misunderstood the question or the problem, please let me know.

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Or some base on signal strength, some cut or boost only to the level it is set to appear.

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Hi Linda,

It is showing two because the source of the sound that you are listening is probably stereo only thus only two sound comes out. You could try to change the mode to 5 channel stereo or prologic or dts-6channel mode in the surround mode to hear your sound in all 5 speakers. best thing to do is watch a dvd which would use all 5.

Regarding a/b yes if your receiver supports it which i think it does there should be place for it in the back of the receiver.

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Dialogue - Not Audible


The dialogue comes from the center speaker. If you have a center speaker make sure that that it is connected correctly. If it is them check the speaker configuration setup menu. Make sure that the center channel is set to small. If it is set to none you will get no dialogue. If you don't have one make sure that it is set to none. Make sure that you have the speaker levels set correctly according to the manual. Lastly check the tweeter in your center channel is not blown.

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