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Plse advise product service contact telephone or fax number in Singapore.

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Click on the bottom link to view Canon support in Singapore.

http://www.canon.com.sg/personal/contact

Posted on Mar 10, 2011

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Hello

Canon Malaysia HQ Contact Number : 603-7844 6000 (General Line) from 8.30am - 5.30pm : 603-7844 8333 (Helpdesk) from 8.30am - 5.30pm Fax Number : 603 - 7845 0505 (General Line) from 8.30am - 5.30pm : 603 - 7844 8222 (Helpdesk) from 8.30am - 5.30pm E-mail Address : helpdesk@cmm.canon.com.my
I hope this helps

Posted on Mar 10, 2011

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1 Answer

Cannot receive a FAX but can send FAX on a HP Photosmart C7180 All-in-One


are you using the same line for fax and phone???
are you using a Telephone Answeing machine or a Voice Mail??
However you can follow the following steps


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Dec 12, 2012 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

I can send faxes but cannot receive them fax test tells me there is no dial tone detection


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Oct 28, 2012 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Cannot get the fax function to work


HP Toolbox and Fax Management - The HP LaserJet all-in-one product software includes a web application to easily communicate with and manage the HP all-in-one product. The HP Toolbox allows monitoring the status of the product, examining and changing product settings, gives access to fax software functionality, allows scanning from the all-in-one product control panel, provides product alert functionality, and presents troubleshooting and "How Do I " content.

Connect an active telephone line to the back of the HP printer. You will see the telephone jack next to the USB port. The HP printer is now ready to fax a document. Hit start and it will work.

  1. Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code. To modify the fax header, use the following steps:
    1. Press the Setup button (c01461502.gif ) on the product control panel.
    2. Press Basic Fax Setup , and then press Fax Header .
    3. Type personal or company information using the keypad, and then press OK .
    4. Type the phone number, including area code, for your HP fax product, and then press OK .
  2. Dial 1-888-HPFaxme, and then send a fax to the HP Fax Test Service.



test your fax working or not:-
  1. Make sure the product is turned on and correctly connected to the telephone jack.
  2. Make sure that there is plain white paper in the input tray.
  3. Press the Setup button (c01461502.gif ) on the product control panel.
  4. Press the right arrow (c01185072.jpg ) to select Tools , and then press OK .
  5. From the Tools menu, press the right arrow (c01185072.jpg ) to select Run Fax Test , and then press OK . The fax diagnostic test print.



Dec 09, 2010 | HP LaserJet 2840 Printer

2 Answers

How to set fax machine so it can accept after 2 rings?


Distinctive Ring basicsDistinctive Ring service is an optional service available from many telephone companies. The Distinctive Ring service permits you to assign more than one telephone number to the same telephone line. Distinctive Ring allows you to use a single phone line for both voice and fax calls. You can assign a unique phone number and ring pattern for incoming fax calls. When a fax comes in, each telephone number makes a distinctive ringing sound, such as a single ring, double ring, or triple ring.
NOTE: The Distinctive Ring Service is the name HP and others use to describe this feature. Distinctive Ring is also known as:
  • Call Sign
  • Custom Ring
  • Ident-a-Call
  • Ident-a-Ring
  • Ident-a-Ring
  • Multi Ring
  • Personalized Ringing
  • Ringmaster
  • Smart Ring
  • Teen-Ring
The Distinctive Ring Service allows the HP product to work similarly to a dedicated fax line. If you connect an HP fax product and a telephone to one telephone line, you can assign one telephone number for fax calls and another for voice calls.
NOTE: You cannot send or receive faxes when the phone line is in use. Even if the HP fax product has a separate telephone number, it is still sharing the same phone line. Set the Distinctive Ring Service Using the menus on the product control panel, follow these steps to set a distinctive ring pattern. Step one: Turn on Auto Answer Turn on Auto Answer by pressing the Auto Answer button on the control panel. The button light indicates when Auto Answer is on.If the button light is already on, you do not need to press the button. Step two: Set the distinctive ring patternFollow these steps to change the answer ring pattern.
  1. Press the Setup button (c01461502.gif ) on the product control panel.
  2. Press the Right Arrow button (c01185072.jpg ) to select Advanced Fax Setup , and then press the OK button.
  3. Press the Right Arrow button (c01185072.jpg ) to select Distinctive Ring , and then press the OK button.
  4. Press the Right Arrow button (c01185072.jpg ) to select one of the following options:
    • All Rings
    • Single Rings
    • Double Rings
    • Triple Rings
    • Double & Triple Rings
  5. Press the OK button to select the option.
  6. Press the Back button (c01490920.gif ) to return to the main menu.
Now if you have anymore problems copy the link from below and paste it in your address bar and it will help you further with a document. Follow all the settings in the document and your fax should be setup,keep in MIND THAT THE RINGS TO ANSWER SHOULD BE 2,SO YOU CAN RECEIVE FAXES AFTER TWO RINGS

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01647469&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3795406

Feb 01, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

I have two problems with my OfficeJet 6310: 1. The fax screens appear Hebrew. Similary, If I try to use the copier from the printer. This is continuously caused by HP Update 2. I can not send out a...


Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax

Jul 05, 2009 | Computers & Internet

2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

Jun 23, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

I can send faxes from my HP J3640 but I can't receive them. The instructions mention turning on "auto-answer", but there is no button or nothing in the menu for "auto-answer". How do I turn on auto-answer?


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Issue The product cannot receive a fax, but it sends faxes successfully. All other functions work correctly. Usethe following solutions in the order presented to resolve the issue.When one of the solutions resolves the issue, there is no need tocontinue troubleshooting. Solution one: Run a fax diagnostic test
  1. On the product control panel, press the Setup button (c01461502.gif).
  2. Press the Right Arrow button (c01185072.jpg) to select Tools.
  3. Press the Right Arrow button (c01185072.jpg) to select Run Fax Test, and then press OK. The fax diagnostic test prints.
  4. Review the results of the test.
    • If the test lists faxing issues and solutions, the fax test failed. Follow the solutions on the printed report totroubleshoot the issue. This report is specific to your product andfaxing environment, so try the solutions on the report before tryingthe next solution in this document.
    • If the test does not show faxing issues and solutions, the fax test passed. Continue to the next solution.
Solution two: Test the receiving function Follow these steps to make sure the receiving function works correctly.
  1. Makesure the originator of the fax has the correct fax number for yourproduct, and then ask that person to send a test fax to your product.Watch the control panel display and listen to the sounds the productmakes.
  2. Review the results of the receiving function test:
    • If the product receives the fax correctly, you resolved the issue. You do not need to continue troubleshooting.
    • If the product does not ring or does not answer the call from the other fax machine, ask the originator of the fax to send the test fax again. If the second try fails, go to Solution eleven in this document.
    • If the message on the control panel reads ' Answering' and does not change to ' Connecting', the product is not detecting the other fax machine. Go to Solution eleven in this document.
    • If the product rings briefly, and then stops, another device answered the call. Continue to the next solution to continue troubleshooting.
Solution three: Check for conflicting telephone services Many telephone companies offer services that prevent unwanted calls. The following services might block incoming faxes:
  • Voice mail
  • Privacy block
  • Security screen
  • Anonymous call rejection
  • Privacy manager
  • Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to theproduct, contact the telephone service provider for its recommendedsolution. A distinctive ring service, if it is available from the telephone service provider, often resolves this issue. Solution four: Use an analog phone service HPdesigns Fax and All-in-One products to work with analog telephoneservices. These products might experience some difficulties whenconnected to phone lines with digital services. For best faxingresults, connect the product to an analog telephone service. To obtain digital services information or support, contact the telephone service provider or your system administrator. Solution five: Check the fax connections

Jan 03, 2009 | Office Equipment & Supplies

1 Answer

Cannot receive faxes


Step one: Check the fax number
Make sure the fax number is correct; include any numbers that you have to dial to use the telephone, such as an area code, access codes for outside lines or long-distance services, and so on. If you have to dial a particular sequence of numbers to make a telephone call from that telephone line, you also have to dial that sequence of numbers to send a fax.
If the issue is resolved, you do not need to continue troubleshooting.
If the number is correct, continue to the next step.
Step two: Dial the number manually
Instead of using a speed dial setting or sending the fax from the computer, dial the number manually from the product control panel.
If the fax sends when you dial the number from the control panel, follow these steps to recreate the speed dial setting and insert pauses in the number.
On the product control panel, press the Setup button.
Press the Left Arrow button ( ) or Right Arrow button ( ) until Speed Dial Setup appears on the control panel display, and then press the OK button.
Press the Left Arrow button ( ) or Right Arrow button ( ) until Individual Speed Dial appears on the control panel display, and then press the OK button.
Press the Left Arrow button ( ) or Right Arrow button ( ) to select an unassigned speed dial entry, and then press the OK button.
Use the product keypad to enter any numbers that must be inserted before the fax number, such as an area code or access codes for outside lines or long-distance services, and then press the Redial/Pause button to insert a pause.
Enter the rest of the fax number, using the Redial/Pause button to insert pauses between the numbers, and then press the OK button.
Enter the name of the speed dial setting, and then press the OK button to save the speed dial setting.
Try to send the fax again.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step three: Run a fax diagnostic test
Press the On button ( ) to turn on the product, and then make sure the product is correctly connected to the telephone jack.
Make sure that there is plain white paper in the input tray.
On the product control panel, press 6 , and then press 6 again.
This selects the Tools menu and then selects Run Fax Test .
The fax diagnostic test page prints.
Review the results of the test.
If the result of the fax diagnostic test is All Pass , skip to Step four: Reinitialize the fax.
If the result of the fax diagnostic test is a failure, a page prints that describes the issue and offers possible solutions. Follow the solutions on the printout.
If the solutions on the printout resolve the issue, you do not need to continue troubleshooting.
If the solutions on the printout do not resolve the issue, continue to the next step.
Step four: Reinitialize the fax
While the product is on, disconnect the power cord from the back of the product and from the electrical outlet.
Make sure that the telephone cord is fully inserted into the port labeled 1-Line on the back of the product.
Connect the power cord to the back of the product, and then connect the power cord to the electrical outlet.
When the product is in the ready state, try to send and receive a fax again.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step five: Test the send/receive functions
Use the product keypad to send a fax. Watch the product control panel display and listen to the sounds the product makes.
If the product is working correctly, the following events occur.
When the product begins to dial, a dial tone is audible, followed by the sound of the product dialing. A Dialing message appears on the control panel display.
When the receiving fax answers the call, the product and the fax exchange tones. A Connecting message appears on the control panel display. During this phase, the product and the fax compare capabilities, exchange information about how to send the fax, and try to establish a reliable transmission speed.
After the connection is established, the product sends the pages of the document. Messages appear on the control panel display that indicate the status, such as Sending page 1 .
Review the results of the fax.
If the fax is transmitted successfully, continue to the next step.
If there is no audible dial tone or the receiving fax does not answer the call, try sending the fax to a different destination. If this second attempt also fails, continue to the next step.
If the receiving fax answers the call and begins beeping, but the Connecting message does not appear on the product control panel display, the product is not detecting the tones from the receiving fax. Continue to the next step.
Step six: Use an analog telephone service
HP Fax and All-in-One products are designed to work with analog telephone services and might experience some difficulties when they are connected to phone lines with digital services. Make sure the product is connected to an analog telephone service.
To obtain digital services information or support, contact the telephone service provider or system administrator.
Step seven: Check the phone cord and fax connections
Disconnect the telephone cord, and then examine the connector on the end of the cord. Make sure the cord only has two wires.
Figure 1: Telephone cord with two wires
Figure 2: Telephone cord with four wires
If the cord has four wires, replace it with a two-wire telephone cord.
If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
Make sure the fax is connected directly to the telephone jack by a telephone cord. Connect the cord to the 1-Line port on the back of the product.
Figure 3: Fax only
1 - Telephone jack
2 - Telephone line
3 - 1-Line
4 - 2-Ext
If other devices need to use the same telephone jack, make sure they are connected to the 2-Ext port on the back of the product.
Connect a single-line telephone to 2-Ext , and then pick up the receiver and listen for a dial tone. Make sure you are able to dial out using the telephone keypad. If you hear a dial tone and are able to dial out using the phone, the product is properly connected to a working telephone cord and telephone jack.
Figure 4: Fax and telephone
1 - Telephone jack
2 - Telephone line
3 - 1-Line
4 - 2-Ext
5 - Telephone
Figure 5: Fax and PC or modem
1 - Telephone jack
2 - Telephone line
3 - 1-Line
4 - 2-Ext
5 - PC or modem
If you change any cable connections, try sending and receiving a fax again to make sure that the issue is resolved.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step eight: Remove any other devices from the telephone line
If any other devices, such as a telephone, an answering machine, or a modem, are connected to the telephone line, remove each device.
NOTE: Remove each device even if it is in another room, connected to another telephone jack, or connected using a line splitter.
Connect the product to an analog telephone line by connecting one end of the two-wire telephone cord directly to the telephone jack and then connecting the other end of the telephone cable directly to the 1-Line port on the back of the product.
Try to send a fax again.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step nine: Perform a partial reset of the product
A partial reset of the product returns all fax settings to the default values. It might be necessary to reset the language and country/region settings after the partial reset is complete.
Disconnect the power cord from the back of the product.
Wait 20 seconds, and then press and hold # and 3 on the product control panel.
Connect the power cord to the back of the product, and then release the buttons when the product turns on.
The product is reset to factory defaults.
Try to send and receive faxes again. If the problem still exists, continue to the next step.
Step ten: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Aug 05, 2008 | HP Office Equipment & Supplies

1 Answer

Can't send or recieve faxes


Step three: Use an analog telephone service HP Fax and All-in-One products are designed to work with analog telephone services and might experience some difficulties when they are connected to phone lines with digital services. Make sure the product is connected to an analog telephone service. To obtain digital services information or support, contact the telephone service provider or system administrator.

Jun 18, 2008 | HP Photosmart C6100 All-In-One Printer

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