All of our copies have been coming out with a thick blak line across the top. If we lighten the copies, it is better, but then the copies are too light. it is otherwise working fine and we don't want to give it up because it is quick.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try to wipe the scanner bed/glass with a soft cloth. If problem continues and the thick black line also appears when making a copy, it could be hardware problem. Then you will need to contact Lexmark technical support for additional assistance.
Could be optics needing to be cleaned. First I would rule out the toner cartridge. If you have a spare swap it out or remove your current cartridge, turn it over and slide open the "gate" that covers the drum cyclinder. The drum should be clean all the way across it's surface. If you see toner on each end then that is where your dark sides are coming from. If the drum is clean then most likely you have dust building up on the optics mirrors. One test for this is to manually lighten the exposure control on the operation panel and then recheck your copy quality. This may cause the rest of the copy to be light but if the dark sides goes away then your optics are dirty.
Good Luck and Thank You for using Fixya.
Whats the make and model of the copier?
One culprit might be the drum. If you can take a look at the drum from your copier and you see black lines on it. It could be scratches on the drum or it may need a new cleaning blade to clean the toner off the drum.
does the line only show up when making copies from the adf or both when you put it on the glass. if only when thru the adf the **** glass is dirty. that is the glass that is only about an inch wide. be carefull of the two pieces of tape that are on both the front and back of that glass they fall off easly.
Sounds like the issue is with the scanner bulb. May not be moving across or warming up to full capacity.
Make sure the scanner is plugged in directly to the wall and not into a surge protector or a power strip. If problem is still there and you are in warranty you will need to replace the unit. If OOW then you should call and see if you can repair or upgrade the unit at a discounted price. If you want to speak to someone in English tell them you want mac support - they are in Canada.