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i think i have a different version of zen but hopefully it'll work for you. i held down the power button and pokes the reset button with a pen tip for about 5 seconds and it finially turnned off! i've had alot of problems with the zen and it sorta happens alot and most times you need to do different things but the same problem usually doesnt come bk. good luck
If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Q. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related
You could try reflashing the firmware onto the player. Go to www.creative.com and look for the support section. Search under downloads for firmware for your player and download that. Follow the instructions on the website.