Question about Panasonic KX-TGA101S Cordless Handset

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Dropped calls - Model KX-TGA101S

Hi - I have been having a problem where during calls the call gets dropped - I can still hear the other party but they can't hear me or the line just goes dead. We do have phone service through Comcast and do have a wireless network in the house. I did unplug the phone and removed all batteries then reconnected everything (read somewhere it might help) and it did help for a few days, but...

I'm just not sure where to start. I have not called Comcast yet, but I definitely need to do something. Any help anyone could provide would be appreciated.

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  • Panasonic Master
  • 19,396 Answers

Try replacing the phone cable, and check that is well plugged into phone rj11 connector.
If it is not the cable call comcast.

Posted on Jul 31, 2008

  • Ginko
    Ginko Jul 31, 2008

    Try replacing the phone cable, and check that is well plugged into phone rj11 connector.
    If it is not the cable call comcast and verify that is not a problem on their line.
    Try also to find out if line drops or if they keep hearing you at the other end of the phone, in this case it is a problem with your phone speaker.
    Check your phone guaranty, if it still covered get a replacement unless you fix it with suggestions above.


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It sounds like like the phone's microphone isn't working. That's why the other party can't hear you. Your ear piece is working because you say you can hear the other party.

What makes you believe that the battery isn't charging? Batteries will get warm when they are charged. This is normal. However, you say "hot". How hot is "hot"? Can you keep your hand and fingers on it without discomfort?

I don't believe you can plug the battery in backwards. That would cause the battery to get hot if the + and - were swapped. The battery connector is polarized to prevent that from happening.

There still may be water in the micophone and the phone that you can't see. I would find a way to make sure its really dried out.

The best way would be to take the handset apart but that isn't always easy to do for most people. However it would give you a chance to inspect the microphone.

You might try placing it in front of a hot air register that is putting out warm air from your furnace. Remove the battery & battery cover so that the warm air can get into the inside.

The microphone have have been damaged from the exposure to water.

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900 mHz phones actually work better because at 900 MHz nature offers less signal path loss", but try to find them in stores! For the same transmitter power level a 900MHz phones will have noticeably greater range.
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