Hi - I have been having a problem where during calls the call gets dropped - I can still hear the other party but they can't hear me or the line just goes dead. We do have phone service through Comcast and do have a wireless network in the house. I did unplug the phone and removed all batteries then reconnected everything (read somewhere it might help) and it did help for a few days, but...
I'm just not sure where to start. I have not called Comcast yet, but I definitely need to do something. Any help anyone could provide would be appreciated.
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Take the battery out of the unit for 15 minutes. This will completely reset the phone. While it's out, check all the buttons to make sure none are stuck down. If the phone still does not work after reattaching the battery, it's time for a new one, if the one you have is out of warranty.
Try unplugging all units from the AC outlets as well as the phone connection. Leave disconnected for a few minutes. Re-connect all units and try calling out or have someone call in. this should correct the problem.
It sounds like like the phone's microphone isn't working. That's why the other party can't hear you. Your ear piece is working because you say you can hear the other party.
What makes you believe that the battery isn't charging? Batteries will get warm when they are charged. This is normal. However, you say "hot". How hot is "hot"? Can you keep your hand and fingers on it without discomfort?
I don't believe you can plug the battery in backwards. That would cause the battery to get hot if the + and - were swapped. The battery connector is polarized to prevent that from happening.
There still may be water in the micophone and the phone that you can't see. I would find a way to make sure its really dried out.
The best way would be to take the handset apart but that isn't always easy to do for most people. However it would give you a chance to inspect the microphone.
You might try placing it in front of a hot air register that is putting out warm air from your furnace. Remove the battery & battery cover so that the warm air can get into the inside.
The microphone have have been damaged from the exposure to water.
Ours behave similarly. The solution is to position the "base" (one connected to the phone lkine physically) in the center of the home so that the limited range can reach the remote phones at the periphery.
These phones operate at 1.9GHz. At that microwave frequency radio signals do not penetrate walls and floors very well. 2.4 GHz phones suffer increased "path loss" and are no better. The solution for any of these microwave phones is more transmitter power, which is illegal.
900 mHz phones actually work better because at 900 MHz nature offers less signal path loss", but try to find them in stores! For the same transmitter power level a 900MHz phones will have noticeably greater range.
The 1.9GHz D.E.C.T. phones also operate differently from other types of cordless phones and I believe that also contributes to dropped calls and the phone's inability to ring when a call arrives. At the fringe of its range you can see how it struggles to establish a link. Once established it will work well and then simply drop the call when you least expect. I am not a fan of the DECT phones, but they do not interfere with 2.4 GHz wireless routers, etc.