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My xbox won't play any games, it just says "disc may be dirty or damaged" with everygame I put In.

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  • sjs_ca Aug 01, 2008

    how do I get to the laser?


  • sjs_ca Aug 01, 2008

    how do I get to the laser?


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You either need to repace the laser or clean it with a q tip and alcohol.

Posted on Jul 31, 2008

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When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

5 minutes playing online keep giving me error message that the disk is dirty. i know it's not i played the same cd to another xbox console it's fine. what should i do or what's the problem...


Hi chrisastig
try to save the game you are playing to the hard drive so as to play from hard drive & not from the disk ! this is assuming you have enuf room on ur hard drive to copy the game to ??
You will still need to put the game in (even when playing from hard drive) but i find if its a game you play a lot its well worth doing as it saves on the disc drive/disc spinning whilst playing :-)
saves on overall usage of the xbox too !
If its ok reading the disc for the first 5 mins of usage it should be ok to copy to the hard drive to play from.
If there is a fault with the disc itself it will tell you when you try to copy it to the hard drive & if this is the case (& its a game you like/play a lot??) then try to borrow a copy just to put on ur hard drive only & use ur damaged disc as the 'required even if playing from hard drive' notification to the xbox that you do own the original copy !
Damaged discs are usually ok for 'playing from hard drive' as the information the xbox requires is very little but enuf for it to allow you to play the game (from the hard drive)
You will find it a lot quieter whilst playing anyway ! i think so !

hope this helps :-)

please remember thumbs up :-)

p.s. refer to ur xbox user manual or drop me a mail if you have any problems doing any of the above ??

Feb 14, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 dvd tray keeps opening


Determine whether the disc is dirty or damagedDiscs that are smudged, scratched or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or the bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.

Note Scratches that follow the curve of the disc are very damaging and prevent a disc from being read. If you see that your disc has even one of these types of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: a. Use a soft, clean, dry, chemical-free cloth to clean the disc. b. Lightly wipe from the center of the disc outward. 3. After cleaning the disc, try to load it in the Xbox 360 console. If the disc still won't load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • If you think that the disc was already damaged when you bought it, try to exchange it. • If you have a damaged Microsoft Xbox 360 game disc and would like to order a new one, please visit the following Web site: http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx (http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx) • If the game is a non-Microsoft Xbox 360 game disc and was damaged because of misuse of some type, such as not storing the disc properly in its case, the only thing you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contactIf the disk is bad or damaged your unit will open when trying to read it. Hope this information helps, let me know if I can help you with anything else.
JimmyC

Oct 04, 2009 | Microsoft Xbox 360 Console

2 Answers

Hwhat does it mean when it wont read one game but will read another


it means the one that wont read is scratched, dirty or defective, my advice is to clean it if its dirty, get a cd repair kit if its scratched or take it back if its defective.

Sep 13, 2009 | Microsoft Xbox 360 Console

1 Answer

Games disc wont read


the disks might be damaged or scratched or the xbox's disk lens might be dirty, try to get a cleaner disk for an xbox

Sep 02, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox can't read disc & can't save the clock


Hey,

when it says its either dirty or damaged it usally means your disc i very scracthed or dirty/dust / abouth the clock thing i have the same problem but found out last year they dont save anyway

Aug 17, 2009 | Microsoft Xbox Console

2 Answers

Xbox not recognizing disc


please consult to xbox technician.there is nothing you can do because your laser or lens which read your disc probably either dirty or damages...if it is dirty, i suggest you to buy disc that has a tiny brush attach onto that disc...but if it damages,well............nothing u can do other than send it for service...

May 26, 2009 | Microsoft Xbox Console

1 Answer

EA sports nhl/o9 says disc is dirty game is brand new /second one


when this happens you will need to buy a cleaning disk from staples. when you have the disk, insert it in the x-box. when you've done that play track number two. this process will adjust the eye so that the brushes on the disk will wipe the dirt or ather stuff from thy eye.

Feb 17, 2009 | Microsoft Xbox 360 Console

1 Answer

Will not play a game


this usually happens to bad/damaged/dirty game disks. try cleaning the disks. if that doesn't work, contact microsoft via xbox.com/support.

Jan 31, 2009 | Microsoft Xbox 360 Console

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