Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 The printer has been working fine for a couple of years. I might use it 2 or 3 times a week. One day, I went to make a copy and the printer went through its' usual process and when the sheet came out, it was blank. I tried putting a copy under the cover for a manuel copy and that came out blank too. In the past, when there was an indication that the ink cartridge need to be replaced the copies came out lighter and lighter. I checked all the connections and like I said, the printer went through the copy process like it was printing something but, was not. Thank you in advance. Frank Ganat

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  • frankganat1 Aug 09, 2008

    I took out the color cartridge and it prints both ways(through the computer and manualy). When I put the color cartridge in the printer reads that the right color cartridge is not installed correctly.

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Have you tried to get it to print anything else? Like one of the internal reports, or just a document from your computer. That will determine if it can print at all.
Once you can establish that it can (or can't) print, then you can troubleshoot other items.

You did mention that you only use it a few times a week, it could be that the cartridge has dried up, or the print nozzle has become blocked.

Try the tests, and please inform.

Posted on Aug 01, 2008

  • Coss Aug 09, 2008

    First thing to try is cleaning the cartridge.

    Use something like a baby-wipe, or one of those hand wipe little pads that has alcohol.

    Clean in one direction only (like from the center towards the outside edge. Do this on both the print head area, and the contact points. Also go in, and clean the carrier (the part it plugs into).



    Next step would be to replace the cartridge. Make sure to use a Dell branded cartridge. For a few years now, they imbed "smart" chips into them. And will sometime just reject aftermarket refills.

    They also program in for some of the cartridges to expire after 18 months, doesn't matter if it's empty or not.



    Please inform if this helps at all.

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