When i try to log-on i put my pasword into the box and says "the user Profile Service service failed the log-on.User profile cannot be loaded. what do i do

OK...it sounds like you may have a problem with your local profile - I am assuming this is on a Windows machine.

****NOTE***** - BE CAREFUL WITH THIS AS THERE IS POTENTIAL TO LOSE YOUR DATA! READ THINGS CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND THEM. Playing around with profiles can be confusing and if done wrong you can lose your data.....always make backups.

Hopefully you login using your own user ID and not "ADMINISTRATOR"


Start up your computer in Safe mode (at your toshiba splash screen on boot up start tapping the F8 key until you see a menu where you can choose safe mode), and login as the local administrator (If you had not set up a different password for this, the ID will probably be "administrator" and the password could be blank. If not, you may need to check your documentation for the default administrator password)

From there open windows explorer and browse to your C: drive and locate the "Users" folder (If Windows XP it will be "Documents and Settings") Inside the Users folder you will see a subfolder for each profile you have on your machine, one of which should have your normal user name. If you have an external drive, I would first advise making a backup copy of your folder.....inside each user profile folder is a subfolder for Documents, Music, Pictures, Videos, Downloads etc.

After making a backup copy.....rename the folder to something like

After you have renamed the folder logout and log back in using your usual username, and it should create a new profile for you. From there you can copy your information back in (documents to documents, pictures to pictures, favorites to favorites etc.) from your backup. Don't worry so much about the system files. (DO NOT CHOOSE TO OVERWRITE ANY FILES UNLESS YOU ARE SURE YOU ARE OVERWRITING IN THE RIGHT DIRECTION!)

Keep in mind that recreating your profile can reset many of your preferences and settings like your wallpaper and screen saver, etc. It's very important you understand where your files are and where they need to go in order to have it exactly how you had it before.

The following links have some more detailed information and some similar suggestions:

http://windows.microsoft.com/en-US/windows-vista/Fix-a-corrupted-user-profile

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

Hi

I am assuming that you have acess to another laptop or computer to be able to put this post on

here are some microsoft options hope it help you


http://support.microsoft.com/kb/947215


good luck
please let us know which option if any helped you
many thanks

To resolve this problem open yourself, follow these steps:

Right click Computer > Properties > Advanced system settings > Advanced tab > Under User Profiles, click Settings > In the User Profiles dialog box, select the profile that you want to delete > click Delete > Apply/OK.

Next open regedit and navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Right-click the SID that you want to remove, and then click Delete.

Log on to the computer and create a new profile.

Alternatively, you can simply download and use this Fix It 50446 from Microsoft given on KB947215.

You may also want to check out ReProfiler. It is a freeware tool for manipulating user profiles on Windows 7, Vista, XP, 2000, Server 2003 & Server 2008.

OR

you can try with the following link
http://support.microsoft.com/kb/947215


Thanks
Sandeep