Question about HP Photosmart 3210 All-In-One InkJet Printer

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Scanning When I try to scan I get this message - No scan options -refer to device documatation to troubleshoot

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  • nmeans Aug 06, 2008

    Same problem. I tried downloading the scanning software (since I can't find the CD) and cannot find it.

  • rlluhrs Aug 10, 2008

    Can't figure out how to scan documents to my computer.

  • Anonymous Aug 12, 2008

    Same problem - scan options not available.

  • cadillac70 Sep 14, 2008

    I have the same problem.

  • bestanwick Sep 21, 2008

    Yup, no scan options.  Had no problems when I used the printer with my Sony VAIO, but it doesn't seem to work on the Mac.

  • wpn888 Dec 11, 2008

    I have the problem on my hpotosmart 3210 all in one which I can not do any scanning from control panel.

  • Anonymous Jan 02, 2009

    I was using USB. All was fine. I just put it on my network. Now I have the ssame problem. I tried turning off my firewall and it still did not work

  • Anonymous Jan 04, 2009

    im having a problem with my hp photosmart 3210. i'm thinking my
    light bulb went out on it and i cant find the right type of light bulb to use for it plus the scanner says its busy

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3 Answers

Just use paint to scan your pic or doc.Click on startmenu>Go to program>accessories>paint>file>scan from scanner or camera

Posted on Oct 16, 2008

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Trying to scan and I get no scan options refer to divice documatation troubleshoot

Posted on Nov 30, 2008

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Yeah i have the same problem but i have a mac

Posted on Sep 07, 2008

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Mar 22, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Having a problem with the scan function on my HPC7280


Not too sure on this model, but if there was no options, perhaps the machine has not been set up correctly to scan to a folder or application.
This FAQ/Guide from HP shows you what you need to do to correct set up your printer to make scans.

Dec 11, 2009 | HP Photosmart C7280 Printer

1 Answer

My printer is evidently installed correctly, since I am able to print OK, but I cannot scan, I get an error message when I press start scan and OK - "no scan option", and refer to "device documentation"


on your computer go to hp solution center..
under that go to settings..
then scan button settings..
over there add all options to the right side..
then try..

Oct 22, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

When I try to scan I get this message: No scan


>open solution center icon on your desktop
>go to settings and check scan options

Oct 17, 2009 | Office Equipment & Supplies

1 Answer

No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

Scanner problem again -- HELP! junk 'solution' given


try to install and run scan diagnostic utility found here ftp://ftp.hp.com/pub/softlib/software8/COL17048/oj-45265-1/ScanDiagnosticUtility_ver_1.5.exe

Jun 20, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Printer Won't Scan


I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Mar 29, 2008 | HP Photosmart 3210 Printer

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