Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AIO 962 can't get a dial tone

I moved my printer, then moved it back and hooked it up again. Now I can't get a dial tone. The jack works, the connecting line works, just no dial tone. Printer is almost 3 years old. Is it shot?

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  • Anonymous Aug 02, 2008

    I'm having the same problem, and I have it connected correctly, it usually works just fine, but one day... nope not working, but prints and everything else just fine. Does anyone have an answer for us? thank you!! Says, "Phone Line Error" The line is fine!

  • Anonymous Aug 21, 2008

    Having the same problem where telephone line is working but when I try to fax it says dialing and then I get a "send fail" message. I bought the printer

    3 years ago.

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  • Dell Master
  • 1,050 Answers

There are 2 phone jack ports on the back of the 962.
One for line, one for phone.
You want to plug the phone line into the port that says "line" or "Fax".
If it's plugged into the wrong one, your fax machine will not get a dial tone.

Posted on Aug 01, 2008

  • skybearFixYa Sep 09, 2010

    The lines are plugged in the correct jacks and still no dial tone. I know the works because I tested the line with a phone and I do get a dial tone on the phone. Any solutions?

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