Question about HP DeskJet 960c InkJet Printer

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Broken Paper Guide

The Inner Paper Guide support is broken and the whole piece needs to be removed and repaired or replaced. Are there step by step disassembly instruction that will get me to this point? Everything I try to disassemble the printer seems to be ineffective.

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  • Anonymous Mar 27, 2014

    WERE TO FINE THE GUIDES IN THE REAR OF THE PRINTER TO REPLACE

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Better not try it on your own Approach any Authorized Service Cenetr for repairs...sodeep

Posted on Mar 21, 2009

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6ya6ya
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Posted on Jan 02, 2017

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Paper tray 2 is stuck -- cant move in or out


the paper lifting rack plastic tabs one of them is broken and the metal that is showing is catching on the guide so the lifting rack is not lowering into place, turn the printer around, remove the door that hides the back of the paper tray, grab the paper size tab and pull it out as far as you can, now get a flash light and either a ruller or a long screw driver and push the lifting rack down into the tray flat and then push the tray out of the printer. once this is done you can examine the broken tab on the lifting rack and call hp for a part number, get a whole baggie of the pieces because they break all the time!!! you can use some fabric medical tape to make a quick and temporary repair. but it will ware out and you will have to do it again. good luck.

Microapex Computer Systems and Printer Repair Center


www.microapex.com

Feb 02, 2011 | HP LaserJet 3600n Printer

2 Answers

Using HP 1100d Office Inkjet printer. Can't get 'out of paper' light to turn off. I have added paper, pressed the reset button, but light stays on, and printer will not operate.


Please read over the following information and follow step by step.

Issue Either before or during a print job, the message ' Paper Jam ' appears on the product control panel display. The product does not output paper or complete the print job. Solution Follow these steps to resolve the issue. Step one: Remove any loose paper
  1. Remove any loose paper from the paper tray and output tray. CAUTION: Do not remove jammed paper at this stage.
  2. Press the Cancel/No button on the product control panel to clear the paper jam message.
  3. If the paper jam message cleared, try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step two: Clear the jam from the back of the printer
  1. Press the Power button (c01345237.gif ) to turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the rear access door: Turn the knob one-quarter turn to the left and pull the door away from the product. Figure 1: Remove the rear access door c01489996.gif
  4. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollers While the rear door is removed from the product and the power cord is disconnected, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Clean the paper rollers c00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear access door. Gently push the door toward the product, and then lock it in place by turning the knob one-quarter turn to the right or locked position.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button (c01345237.gif ) to turn on the product.
Step four: Reload paper and test the printer Load a stack of plain white paper in the paper tray and try the print job again.
  1. Press the Cancel/No button on the product control panel to clear the paper jam message.
  2. Lift the output tray.
  3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. Figure 3: Slide out paper guides c01489992.gif 1 - Front paper guide 2 - Side paper guide
  4. Load a stack of plain white paper, print-side down into the paper tray. Make sure the paper stack is no higher than the top of the front paper guide.
  5. Adjust the side and front paper guides to fit snugly against the paper stack. Figure 4: Adjust the side and front paper guides c01489993.gif
  6. Lower the output tray.
  7. Disengage the photo tray: On the output tray, pull the slider (visible through the output tray) away from the product until it stops. Figure 5: Disengage the photo tray c01489994.gif
  8. Try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step five: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product. Have a good day,

Jun 18, 2009 | HP Inkjet 1100d Printer

1 Answer

Timing, jams or prints off bottom of page


Hi hotpress:
Try these steps.
Print transfer jams
1.
If a piece of paper is trapped in the paper preheater, try pushing out the paper by
inserting a stiff piece of cardstock into the paper preheater.
2. Using diagnostics, test the paper preheater sensors. If the test fails, replace the
paper/drum heater assembly.
3. Check to see if the upper feed roller drive belt is broken or slipped off of its pulleys. In
such a case, the upper feed roller does not rotate when the lower feed roller rotates.
4. Check that the feed rollers rotate smoothly and that the front cover is fully closed and
seated.
5. Check the paper-eject path for obstructions. Ensure no small pieces of paper are
trapped around the stripper fingers or rapid release guide.
6. Ensure that the transfix roller rotates during the transfix process. See SF168 and
SB467.
7. Test the sensors in the paper path. Look for damaged or non-operating sensor flags.
8. Check the transfix solenoid and its cam. Ensure they operate correctly and are properly
lubricated. If lubrication is needed, apply a dab of grease to the contact point between
the cam and the latch and the cam and the cam-advanced spring. Refer to
"Lubrication" on page 6-177.
9. A stripper finger, or rapid release guide, jam can occur because of broken teeth on the
small section of the back-side of the compound gear. The root cause of this may be also
be due to a lack of transfix cam grease. If you find broken teeth on the compound gear,
check for proper lubrication of the transfix cam. Be careful to ensure that no grease
touches the Y-axis belts. If the belts get contaminated with grease they must be
replaced. wipe off any excess grease to prevent it from dripping onto the belts.

Hope this helps

May 23, 2009 | Xerox Phaser 850 Printer

1 Answer

Broken Cartrige Guide Arm, can't find part number


it is like as canon LBP 1210 or hp 1200,1000,1300

Apr 27, 2009 | Canon imageCLASS D320 Digital Copier

1 Answer

AR 200- paper pulls to the green bar and then stops- will not print or move from there and screen says to clear paper path. no paper moves beyond the same point.


This "green bar" (registration roller) could be a few things
  1. Registration sensor dirty or inoperable
  2. Feed tires dirty
  3. Registration rollers dirty
  4. Fuser gate broken
For item 1 the flag and sensor is located under the copier. if you only have one tray then this can be located and removed easily. if you have 2 trays then this get more difficult. Here are the steps for one tray
  1. Open and remove right side door
  2. Remove toner, developer, and drum unit
  3. Remove paper tray
  4. Turn copier on its right side
  5. (Top is away from table and bottom is towards table) Towards the bottom of the copier there is a guide that needs to be removed (2 screws)
  6. There is a cover where a couple of wires are going to needs to be removed (use caution)
  7. Once removed take can of air and blow out sensor
  8. Replace items as removed
For item 2 follow steps 1-4 and locate tires clean using warm soapy water on a lint free cloth or mechanics towel

For item 3 open and remove right side door and clean grey rollers located under green cylinder which is your drum (USE caution not to touch or damage)

If the first 3 steps do not help then you should call your local Sharp dealer for repairs.

Mar 17, 2009 | Sharp Office Equipment & Supplies

2 Answers

Printer paper feed wheel rubber band is broken


I had the same problem. To remove the rubber band, I had to remove a plastic housing that keeps the band in place. It's a bit difficult, but I managed to without breaking anything with two small flat point screwdrivers. I couldn't find any original replacement part, so I looked for something similar in the market. The rubber has to be really soft to pick up the paper, also a reason why it cracks a lot. If the rubber is flat, then try to use fine sandpaper on it to give it some texture. clean it well, so it won't mess up the paper. Put the rubber band on the housing and clip it on. This should end with all the paper jams and weird noises. The job is easier done, if you remove the housing of the printer (six screws). Never use brute force. If it doesn't come out, there's something that you're doing wrong. Be patient, so you won't break anything. Good luck!

Feb 19, 2009 | Samsung ML 1610 Laser Printer

1 Answer

CANON I960 BLINKING RED LIGHT 2TIMES


is the piece of paper removed? or there parts of the paper w/c was nt removed? if the whole paper was removed already, try to use this steps..step 1. remove the power cord of the printer. step 2. press the power on/off of the printer while plugging the power cord. and wait for 10 seconds before releasing the on/off button..then put on your printer. but if some pieces of broken paper inside the printer try to clear it first then try printing.

Jan 02, 2009 | Canon I960 InkJet Photo Printer

1 Answer

922 Dell Printer Problem


either the gears of the paper feeder are cracked or misallignewd and needs to be replaced or readjusted or the sensor which detects the paper in the tray is broken. so you r facing this error. please check it out. it will solve your problem.

Oct 26, 2008 | Dell 922 All-In-One InkJet Printer

1 Answer

Jamming at exit after every few prints with error 15H. Can you help me Bogdane? Tom


Though I'm not familiar with this model, the common problems for paper jamming include: Rollers which have become slick after substantial use; Something caught in the paper path- a tiny piece of paper or other foreign object; Something broken in the paper path- a guide etc- anything which would cause the paper to misalign.; A broken gear in the mechanism drive (a single broken tooth is likely enough); Paper sensor which isn't working right, or associated lever broken or not operating freely.

I have seen defective stepper motor drive circuity in an older HP laser.

Nov 27, 2007 | Minolta magicolor 2300W Laser Printer

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