Question about Zyxel (91-004-361002) Wireless Router

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Cannot connet to internet

I have FIOS internet service they set up a little Zyxel router to my second
desk PC, it has never well from the beginning, always losing the connection to the internet. We moved over the printer and then lost our access to the internet completely. I have spent hours and hours on the phone with Verizon support techs and HP support tech and no one seems to be able to solve the problem. At first if we unplugged the printer we could get to the internet if we reloaded the Zyxel router, but now we can't even get a connection. It says it cannot find my IP address. Can you help?

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  • Anonymous Apr 18, 2009

    i could not connet with my dataone dsl modem



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1. Check physical connections (wires, lights, power etc.)

2. Check IP of PC if valid (should not be 169.x.x.x if you have a router with DHCP enabled)

3. Login to router's set-up page to check if configuration is the same as what the ISP provided. For example: username and password. There might be a chance that the router got reset.

4. Call Supportrix 1-877-7878749 and they'll fix your problem along with file and printer sharing for under 30 guarantee!!! Best customer service anyone can ask for!

Posted on Aug 18, 2009

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-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

i have read the same problem on the supportrix forum and you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
Step 7: test the Internet connection.

if this still didnot work, upgrade the firmware of your router and repeat the same steps.


configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username (email address format) and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

if you are still having trouble configuring your device, try to call supportrix

Posted on Aug 01, 2008


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Posted on Jan 02, 2017

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