Question about Plantronics CS55 Wireless Headset

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Phone doesn't ring in earpiece

I have an Avaya IP Office system and a Plantronics CS55 wireless headset. Is it possible to have the phone ring through my headset so when I am away from my desk, I can hear it?

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  • 1451Virginia Jan 15, 2009

    My headpiece has just stopped ringing in my ear when a incoming call arrives. It has worked just fine for the past 9 months. Today I can't hear any rings.

  • TMangels Apr 01, 2009

    I have never been able to hear the phone ring through my headset. I installed the microphone and everything, but it just won't ring through the earpiece.

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  • 32 Answers

Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Posted on Apr 28, 2009

  • Marco Manna May 22, 2009

    One more thing, on the Avaya phone systems, they tend to ring like this "rinnnnng, blip blip", it's that blip blip at the end that causes the HL-10 lifter to not recognize that it's not a ring.  I haven't figure out how to change the ring type on the Avaya phones yet, but contact their customer support centre and they should be able to tell you how.

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