Question about Plantronics CS55 Wireless Headset

1 Answer

Phone doesn't ring in earpiece

I have an Avaya IP Office system and a Plantronics CS55 wireless headset. Is it possible to have the phone ring through my headset so when I am away from my desk, I can hear it?

Posted by on

  • 1451Virginia Jan 15, 2009

    My headpiece has just stopped ringing in my ear when a incoming call arrives. It has worked just fine for the past 9 months. Today I can't hear any rings.

  • TMangels Apr 01, 2009

    I have never been able to hear the phone ring through my headset. I installed the microphone and everything, but it just won't ring through the earpiece.

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 32 Answers

Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Posted on Apr 28, 2009

  • Marco Manna May 22, 2009

    One more thing, on the Avaya phone systems, they tend to ring like this "rinnnnng, blip blip", it's that blip blip at the end that causes the HL-10 lifter to not recognize that it's not a ring.  I haven't figure out how to change the ring type on the Avaya phones yet, but contact their customer support centre and they should be able to tell you how.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Plantronics CS55 Headset


Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

Jun 18, 2014 | Plantronics CS55 Wireless Headset

Tip

What to check if Plantronics cordless mic does not work but earpiece works fine


If the party you call cannot hear you, check two things:

1- while on phone with the party, change the configuration dial on the headset base to 1. (We have Nortel phones and it must be on 1 for headset and mic to work with Nortel phone sets.)
2- Push IN on the headset volume control. Pushing IN activates or deactivates to MUTE feature on the headset.

Hope this tip helps you.

on Feb 22, 2016 | Plantronics CS55 Wireless Headset

1 Answer

I cannot here the phone ringing from my CS55 headset or another call coming in.


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

Incoming call alert


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics CS55 Wireless Headset

1 Answer

I am using a plantronics headset that I use normally everyday but yesterday while talking to a customer it made a click noise and then cut off I picked up the head set and finished my conversation. I then...


We're had customers call with similar issues. First, make sure your compatibility dial is set properly (located on the side of the base). If set incorrectly, it will make your headset inoperable. If that doesn't fix your issue, try disconnecting and reconnecting the battery and then perform a subscription. Both steps can be found below:

How to Replace your Plantronics CS55 Battery
How to Subscribe your Plantronics CS55 Headset

Good Luck from Headsets Direct!

Apr 28, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics CS55. When using the wireless headset


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jul 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

Microphone does not work


you have to reset the head set by pressing the base button and the earpiece button toghether for about 10 sec and the system will be on factory settings.

Jul 08, 2009 | Plantronics PL-CS55 Wireless Headset

2 Answers

All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?


If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
c. the telephone headset is lifted from the cradle.
d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly.
e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.

Alternately you can try resetting the Plantronics CS55 wireless headset.

Reset Plantronics CS50, CS60 or CS55 Wireless Headset

If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

Jan 10, 2009 | Plantronics CS55/HL10 Wireless Office...

Not finding what you are looking for?
Plantronics CS55  Wireless Headset Logo

1,930 people viewed this question

Ask a Question

Usually answered in minutes!

Top Plantronics Headsets Experts

sonic boom...
sonic boom...

Level 3 Expert

1557 Answers

Nataly Roberts
Nataly Roberts

Level 2 Expert

30 Answers

Ed Nelson
Ed Nelson

Level 2 Expert

149 Answers

Are you a Plantronics Headset Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...