a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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You need to input the PUK code first before it will allow yuo to do anything. usually PUK is printed on the SIM's packaging.. Kindly check the plastic card where the SIM was attached when hyou purchase it. It says PUK 1 and PUK 2.. Scratch the gray part and that would be your PUK code
you can get the puk code from your service provider, whomever that may be, vodaphone, O2 orange etc... they will ask you for youe IMEI number inside the phone (probably under the battery), then they will issue you with a puk code.
ok thats easy what u have to do is ring your carrier optus,vodaphone ect
tell them you need your puk code ,they will ask u some details then give it to u
write it down as soon as u enter ur puk it will say enter new password do that and it will say repeat then it will work good as new