Our dimplex electric fireplace model number 28106D3F shut off and won't turn back on

Dimplex supply spares and they also have technical support.

New Multi-Fire XD™ by Dimplex

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Oct. 17, 2014 - Glen Dimplex Americas Electric Fireplaces and Stoves including electraflame Symphony Chromalox and Electromode Heating Products Heaters ...

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  Electric Fireplaces » Fireboxes & Inserts » Products - Dimplex

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  Preston Electric Fireplace - Dimplex

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  Glen Dimplex Americas Electric Fireplaces and Stoves including electraflame Symphony Chromalox and Electromode Heating Products Heaters Electric Fireplaces ...

My Dimplex model DFB 6016 fireplace suddenly stop working..no lights nothing..HELP

Yes, you probably can. Plus, Dimplex should be made aware of this. Contact Dimplex Technical Service 888-346-7539, Monday -Friday, 8a -4:30p ET. Have the model number, serial number and proof of purchase, handy when you call.

Hope this helps you get the parts you need.

If it's still under the 1 year Manufacturer's Warranty, Dimplex will repair or replace at their option. If not within the warranty period, unfortunately, you're on your own.

You can contact Dimplex USA Technical Support at 888-346-7539, Monday - Friday,8:00 a.m. - 4:30 p.m. EST. They can help you trouble shoot the problem.

Not an unusual problem with any electric fireplace heater. I suspect the overheat circuit has shut the heating element down. Or the element has burned up (that's not unusual either).

In any event, turn the fireplace OFF and unplug it. Wait 30 minutes before plugging it back in. During that time, the overheat circuit may reset itself. If that fails to solve the problem call The Technical Service Dept of Dimplex USA at 888-346-7539, Monday - Friday, 8:00 a.m. - 4:30 p.m. EST. If it ends up needing parts, you can order them at that time.

Have the Model # and Serial # of the fireplace, handy. As you will need to provide that information to them, as well as the date of purchase.

It probably overheated and the overheat module shut the heater down. It may reset itself once it cools down. Or the heating element has burned out. There are a host of issues with these electric fireplaces (not just Dimplex). They are sold as a decorative, supplemental heat source, but in fact, if you get more than a years use out of it without a problem, you're probably the exception. The heaters just aren't meant to run for a long period of time. It's like turning on a blow drier and letting it run for an hour. Nine times out of ten the blower driver will overheat and burn out.

I really wish I had better news for you (I answer this type of question at least 5 to 6 times a week), but I don't.

The only good news would be, if it's still under warranty (one year), have your Proof of Purchase and contact Dimplex USA. Technical Service: 1- 888-346-7539. Customer Service: 800-668-6663

You can either purchase one from DimPlex or online from Granger Electric.

There is a safety bi-metal strip that is probably tripping out. Does it turn back on after a cooling down period ?

Dimplex has a Service Manual for your Heater. I recommend requesting the manual through their Literature Request website. I located the owner's manual and the troubleshooting guide via their website, but it appears you will need to request the Service Manual.

Hope this helps.

try www.dimplex.com go to customer sevices they should be able put you on to a local dealer in your area

hope this is of some help