Question about HP Officejet 5510 All-In-One Thermal Printer

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Continue to receive "Remove and check black cartridge" message

Replaced black (HP56) cartridge in printer with different cartridge which was refilled at OfficeMax. Got a message of "remove and check black cartridge." Purchased a new "genuine HP56" cartridge and installed and continue to get the message. Contacted HP technical support and followed their recommendations and instructions on cleaning contacts on both printer carriage and printer cartridge, cycling power (unplug and restart), and cycling default settings (unplug, plug back in while pressing "6").
Only thing left is to get another new HP56 cartridge and try it. Any other suggestions?

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  • Anonymous Oct 08, 2008

    I get the same message, even after purchasing a new genuine HP cartridge. I also cleaned the contacts on the printer carriage.

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Gotta love the internet!

I had the same problem...I seriously considered getting a new printer since I've had my faithful 5510 AIO for like, six years...but what I did was grab some witch hazel and a q-tip. Dipped the q-tip in, wiped down all copper contacts on the carriage and also on the print cartridge...blew on it to air dry...popped it back in and viola! It's back to normal.

Posted on Jul 09, 2009

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Purchased another new HP56 cartridge and problem resolved. Thanks for the assistance.

Posted on Aug 11, 2008

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  • 181 Answers

I would call hp again. The cartridge you purchased is covered for a one year warranty and they should be able to replace to make sure issue is not with the cartridge itself. Since this is not a computer issue tell them you have a mac and you will get to Canada support instead of India.

Posted on Aug 09, 2008

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What is problem when a ink jet printer (hp psc 2410xi photosmart) has a red stripe in the black print?


Using HP56, 56 cartridge for your printer?

Well, when you are out of black ink, that's what it happens.

Pls refill your cartridge or replace with new one.

How you refill? very easy.

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Cartridge Error: Refer to documentation to troubleshoot. message. have replaced both cartridges and turned on/off both computer and printer, and unplugged usb connection too.


You must be using HP56.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.


If you used brand new, do same thing to cartridge circuit part.
Otherwise, there got to be some circuit shot happen in printer.

For your reference, HP5610 is not a new model and has not cause major problem.
Good practical and durability is good.

If you would like to save money, try refill kit by "ROADINK".
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Apr 19, 2011 | HP Officejet 5610 All-In-One InkJet...

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Cannot print, scan or copy. Continue to receive


Hi,
Solution
  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts. Click here to see how.
  3. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
  4. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty.5. Replace Cartridge.Please rate my response!!!Thanks,SF

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Dell 942 AIO printer won't recognise black cartridge:


I think you purchased a black cartridge with bad electronics. Basically your cartridge can't communicate with your printer and you should exchange it for a new one. There is no way to "fool" your printer into accepting refills with bad electronics. What you can do is when you get the message that you aren't using genuine cartridges and it won't be able to estimate ink levels is to check the box indicating to ignore the ink levels.

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Cartridge error: refer to device documentation to troubleshoot


remove the cartridges and clean the metal contacts with tissue paper and put it back. if the problem continues check the cartridges.

Nov 03, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Hp officejet 5510 remove and check black cartridge message and i replaced the black to new one.


Hi Shaharz !

As per the information you have provided, I understand that you are receiving an error "Remove and check black ink cartridge" on the All-In-One display screen. If yes, perform the below steps.

Let me provide you the cause of the issue. The most cause of the issue is that if you are using refilled, re manufacture ink cartridges, cartridge is not fitting properly, wrong cartridge no. However, perform the below steps to resolve the issue.

1. Remove the print cartridges from the printer.
2. Clean the print cartridges using the lint free cloth both the cartridges heads as well as inside the printer.
3.Follow the steps below to power cycle your all-in-one:

a. Verify that the unit is switched on. Disconnect power cable from All-in-One and also from wall outlet.
b. Wait 30 seconds.
c. Plug in the power cable to All-in-One and also to wall outlet.

4. Insert only the black ink cartridge first and check the message on the printer.

If the issue is with the black ink cartridge then the same message will be appears on the printer. If not it will prompt you to insert the color ink cartridge.

Do the same procedure with the color ink cartridge.

If the issue persist, then it shows that the issue is with the black ink cartridge. check the expiry date of the print cartridges and try to replace it.

I believe the issue is with the printer itself. However, the printer using the HP 56 and 57 ink cartridges.

As you have mentioned that you have already replaced the black ink cartridge. Then it confirms that the issue is with the printer. However, you can try resetting of the printer to its default settings and check for the issue.

To reset the printer, perform the below steps.

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

The printer might be turned off after performing the above steps, so no need to worry about that.

Then turn on the printer and check for the result.


Hope this will helps you a lot!!!

With Regards
Mike.

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