I have just bought a 1424 magella roadmate. I what to know how to update or if I need to.

No that feature is not available on this model.

THERE IS NO SIM CARD IN MY GPS

Only if you originally purchased lifetime updates

The software of the unit got wiped out when you formatted the roadmate. The reason your system gets hungup was because it is not able to carr the updates you downloaded on it. Therefore, the solution was for you to have reset the device.

Now what you will have to do is to get some help from magellan, because they are the only source you can get the operating system from. Try to contact them from their help desk of:
Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT Telephone: 800 707 9971

They would provide you with the operating system for your unit.

The pictures that displays on your screen is a message asking you to get your system connected to a computer, then you either update the software, download a new software for it or you update your current software.
Try to reset your gps first before you connect it to a computer. To reset your gps device, you need to hold the power off/on button for about 15 seconds, then it will restart itself, then it will load normally. If it does the same thing, then you need to connect it to a computer and download a new software for your device.
I hope this information was helpful.

Actually it is registered with Magellan, we are an independent help site here.. just wanted to make sure you were clear there.

It sounds like the firmware was corrupted on your device when the recent update was loaded, it is more common than the GPS companies like to admit.. any time you load a new update there is a chance it will corrupt the whole device which is what has happened in your case.

You will want to contact Magellan to get them to replace the unit, free of charge of course since you have the extended warranty. Call them at 800 707 9971, however they are only open Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT

Thanks, let me know if you have any questions or concerns, just reply to my answer here and I will be right back with you.

Tim

I don't think the problem is with your reset, i think the problem is with your battery, as in it's dead. Most of these units whether Garmin, Tom Tom or whomever all need to have the battery working to some degree. They do not like to use the 12 volt system as power they prefer to use the battery as a form of ups power setting, since the electronics in these things are so light and testy, the battery makes for a ups system, If the battery is bad and will not take a charge then the unit will not turn on and if it does it will turn right off again as soon as it finishes it self check.Hope this helps.

go to google search type in the model numer and online manual

The flash card hole is supposed to be empty - all you need should be on the hard disk BUT the first Roadmate 700 I purchased was empty i.e. no software loaded. The second failed due to bad power connection, the third worked but was factory refurbished! what a crass organisation Magellan is!!!

Try fiddling with the power connection that goes into the cradle that the unit sits on. The power connection is ultra sensitive. BUT, if you've only just bought the unit then you are in luck - return it and get your money - back Magellan Support is extremely poor.

I am binning my Roadmate and getting a Tomtom720 Go series with maps and cameras preloaded - it auto updates when it is on its cradle attached to my PC/internet.

Bin the Magella - 4 years of problems!!!!