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I have a new imac 10.5.2. Printer works fine. But when I try to scan it tells me the device is not connected. I have a HP C4200 all in one

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Go to hp.com and download this patch file 10862.exe
Run it on your computer

It should resolve your issue

Posted on Jul 31, 2008

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My HP Photosmart C4200 All-in-One won't scan. It keeps giving me a message, USB not connected but it is because I can copy and print. HELP!


do you have the correct drivers downloaded for scanning? go to this page <A href="http://h20180.www2.hp.com/apps/Lookup?h_pagetype=s-001&amp;h_lang=en&amp;h_client=s-s-r2515-1&amp;h_cc=us&amp;h_query=HP+Photosmart+C4200+All%2din%2dOne+Printer+series">http://h20180.www2.hp.com/apps/Lookup?h_pagetype=s-001&amp;h_lang=en&amp;h_client=s-s-r2515-1&amp;h_cc=us&amp;h_query=HP+Photosmart+C4200+All%2din%2dOne+Printer+series</A>&nbsp;and find your printer and go throught the diagnostics tool, it wil fix it for you

Aug 30, 2010 | Computers & Internet

1 Answer

C4200 - says USB not connected when trying to scan


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Mar 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Can't scan from HP psc 2400 to iMac computer


You need to set up the software on the iMac. The reason it gives you that error message is because it can't communicate with the computer and imaging software as the computer doesn't see the scanner and can't communicate with the printer's control interface. The iMac may see the printer and be able to print without any additional software because the driver package for the printer portion may already be installed with the OS X HP printer driver support. You didn't mention whether or not you could print from OS X. I am assuming you can. Faxing and copying from the unit doesn't use the computer at all and doesn't need to communicate with it. Scanning and printing do. If you can't print either then none of the driver or support software is installed and you have to set it up. You can get the instructions for setting the printer up in OS X 10.5 from HP. Just click here and it will take you to the page with the instructions.

Best wishes and cheers

Jan 04, 2009 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

I am installing a new printer on a IMAC, but it won't install completely. The printer is a HP Photosmart C4200 All-in-one series.It will copy, print, but will not scan.


Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 02, 2009 | Office Equipment & Supplies

1 Answer

HP connection trouble


a connection without a driver isn't complete go to www.hp.com select the product , search for the drivers and than it will by BOG not only bong but also scan and print

May 02, 2008 | Office Equipment & Supplies

6 Answers

USB Not Connected


first..check through the HP icon here, to see if that printer has a IMAC driver

that might get you there...I'm sure that the USB ports on your IMAC are working..

you can check them with some other device, of course.

Mar 28, 2008 | HP PhotoSmart C4280 Laser Printer

16 Answers

Trying to scan, but keeps on saying "USB not connected"


I had the same problem.  The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message.  However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila!  presto! and all is right with the world again.  
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance.  But yay for quick fixes!

Feb 06, 2008 | HP Photosmart C4280 Aio Printer

1 Answer

Scanner not working on my HP C4200 all in one


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Dec 14, 2007 | Office Equipment & Supplies

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