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I have a new imac 10.5.2. Printer works fine. But when I try to scan it tells me the device is not connected. I have a HP C4200 all in one

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Go to hp.com and download this patch file 10862.exe
Run it on your computer

It should resolve your issue

Posted on Jul 31, 2008

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This is a HP hardware/software error and HP has not fixed it.

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1 Answer

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This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

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