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Compact persario hp desktop MB problems

I recently had my computer serviced by a friend of a freind who assured me he knew what he was doing because it was his job. I had locked the system up so bad it would not unlock even after rebooting and other things. It just would come on and freeze on the windows meadows opening scene. Well when he returned the tower the sysem was working but it would not accept my windows office 2007, or my print artist and several applications that should have been there aren't and the restore disc won't work either. When I brought this to his attention he stated that he could increase the memory stick but it would cost extra which I declined, so I looked in the system info and it says 512MB which is what it is supposed to say but the system properties it say 384MB can you tell me what has happened and it this preventing me from restoring my much needed programs and how can this be fixed I depend on my computer fo my home & business needs

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  • mcgees2 Jul 31, 2008

    Is there a way that I could have burnt out some of the motherboard circuit because he says that, that is the reason that it will only operate at 384MB instead of the 512MB its supposed too.I have the recovery discs and the partitions back-up disc can this along with the other recovery disc fix my problem

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Well, it appears that your "Friend" doesn't know what he is doing. It also appears that your friend ran a "Repair Reinstall" of Windows XP.

The unfortunate result is that a clean reinstall of Windows will likely be required to resolve the problem. This will require you to backup all your data files, reinstall windows (removing and re-creating partitions is recommended to ensure that any virus/spyware is removed) then reinstalling all your applications, and restore your data.

Depending on your manufacturer, you may have the ablility to reset the system to the state it was from the factory. (HP, Compaq & Gateway usually have a partition or CD/DVD to do this) Dell may have a restore partition depending on the model.


Posted on Jul 31, 2008

  • IQUIT Jul 31, 2008

    The disparity of showing 384 in WIndows and 512 in bios is not a hardware concern.

    If your data is backed up, you should be able to run the recovery disks to put the system back to normal, and the 384/512 issue should be resolved too.


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