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Hello, I have just acquired a second hand Konica Minolta Dimage Scan Elite 5400. The utility software works fine. However, when switching it on, the green indicator light by the on-off switch does not stop flashing, even after the initialisation time appears to be over and the ultility software is ready for scanning. The scanner never goes to the ready to scan mode at all (steady green light, not flashing). It only displays a steady indication when I press the 'eject' button on the screen in the scan utility, not the scanner itself. Even then, it refuses to accept the film or slide holders. The door appears to be working fine. Several USB cables and ports have been tried. I have also done the shift control I to reset as well without luck. Is there something I am doing wrong or is there a problem with the scanner itself. Many thanks, Nigel

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  • rowantree633 Jul 31, 2008

    Unfortunately, that did not work - the programme on first start simply stated that a connection to the scanner could not be made. Switched on scanner and then the system showed the start up message. Finally got to the window to start scanning - the scanner simply sat there with its flashing light.

    When hitting the eject button on the screen, as before, obtained continuous light but still refused to accept a holder! Also got error message: 'Error=42. Set up Starts. Close Scanner front Door.'

    Door was already closed when this was received.




  • rowantree633 Jul 31, 2008

    I beginning to think you are right...

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All the comments I've seen made regarding similar symptoms to your were related to the setup of the device. Apparently the device is very finicky and I have heard many people say that the installation process for the scanner has caused a lot of people issues.

From website:

  • Dimage Scan must be executed before turning on the scanner for the first time.
I suspect that the device won't be properly recognised by the system without the software already being installed and configured before the device is attached. I would remove the device, uninstall any trace of it from your system, and try again with a fresh install.

Posted on Jul 31, 2008

  • NA NA
    NA NA Jul 31, 2008

    It will sound like an excuse for not resolving your issue, but I think the equipment is probably just damaged then. Assuming you set everything up accordingly it just shouldn't be giving you those types of problems. If you wanted to get into the nuts and bolts you could try changing system board, etc. But myself, I wouldn't feel that secure opening this device up and changing components. I'm more of a printers and faxes kind of guy.

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