There is water pooling and freezing on the top shelf and under the crisper drawers and that is not freezing.

Replace door seals

probably defrost problem.

Hay Lola , your drain hose is clogged open the back panel and blowdry all the ice until the water drains good luck APPLIANCES R EN

Do you see any ice buildup on or behind the back freezer wall?

This is not a major repair and also a very common problem. You will need to turn unit off and remove everything from inside the freezer. After this remove the back panel of the freezer and you will see ice built up at the bottom of the coils. You will have to remove all this ice and clear the defrost drain trough and tube. After the ice is removed you will see the defrost drain located about midways. Use a hair dryer to melt this then take a cup of very very very hot water and pour a little in the tube. Let stand for 5 minutes then dry it up real good and repeat. Do this till the drain clears and water flows freely. Then reassemble and you are good to go.

ur drain is clogged. remove freezer panel and unclog hole where water collects

1. take all things out from freezer
2. open back wall of freezer
3. clean the drain hole in the bottom middle
   
4. put all back
   
5. good job you fix it
   

The drain is stopped up. take the top apart. The drain is in the middle at the back. get a hair dyer to throw the ice and you will see the drain. Do not break the from duct throw the ice. the drain is behind it. Air the the best way to unstop it.

Ken

Here is a link to help you resolve the problem I also have an even better link but on-line is moving slow at moment. Anyway you will need to take the part out from back and clean the blockage., Let me know if this helps, Sea breeze

http://appliancejunk.com/forums/index.php?topic=1309.0#top

http://servicepartstec.blogspot.com/

Has the refrigerator got a wet inner back?
Ff this is wet, adjust it until this solid ice 'blobs', bt not encrusted, like in a freezer
The refrigerator may not be cool enough and the natural warm moisture allowed into the cool compartment when the door is open is condensing into fluid before it is cooling sufficiently to suspend the moisture as a vapour. If the cool compartment is cool enough, any warm air admitted ill be chilled before it is allowed to condense, keeping the refridgerator dry.
However, the only drawback is that you will have to monitor it to prevent the build up of excesive ice.
Also, whether the refridgerator is either empty of full willaffe the day to day operation.
Hope this helps.