Question about HP DeskJet 5550 InkJet Printer

1 Answer

HP printer assistant deskjet 5550

After converting from windows 98 to windows vista, the printer assistant doesent seem to run properly and I cannot view the ink levels. Can you offer a solution. Thank you.
wcoleiro@maltanet.net

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  • billparker10 Aug 11, 2008

    I have an HP DeskJet 920c. I received a CD with the Printer Assistant software on it. I loaded the software on my new laptop which runs on Vista and the Printer Assistant no longer works.

  • Anonymous Dec 13, 2008

    cannot find the softward disk to my hp officejet 5510.... NEED to have my printer working! any suggestions?

  • jeromy88 Dec 26, 2008

    when i activate my printer (Deskjet 5550 ) , the print carraige will just move to the left side . then the power and paper lamp will just blink simultaneously
    what could be the problem ? any one had a solution thanks

×

1 Answer

I just had an online chat with a HP Technician, who told me that in Windows Vista, we no longer can access the Toolbox. But...here's another solution...I tried it and it works perfectly. Go to this web site: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpd09173&dlc=en

Posted on Aug 25, 2008

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How can i check which ink are out


Your printer should have come with a disk. This disk would have installed the necessary program that runs printing jobs, as well as keeps track of the ink level. Locate this program on your computer (may be under All Programs, Accessories under the Start Menu).
If not, Go into the Control Panel: (see below)
carsandcomps_3.jpg



Above, you see "Hardware and Sound"; and below that shows "View Devices and Printers. Click on this. It will then bring you into the below dialogue box, of which shows any and all printers currently installed and which are being used. (see below)


carsandcomps_4.jpg

Once you have located your printer here - (name etc). Go into your Start Menu: In the Search Box at the bottom type "programs"; look for the words "show which programs are installed on your computer", should be the fourth in the list. Below is what the list will look like. Find your printer here to ensure it's installed.

carsandcomps_5.jpg

Once you have determined it's installed, you need to locate the printer program in your file system. Once you retrieve this, click it to open it. The program should allow you to view the ink levels. With most printers, when ink is low it will automatically open a dialogue box showing the ink levels for each cartridge. If you're printer is not equipped with this feature, then the only way to know if any need changed is when printing a document, and any color is not present.
I apologize for such a long response, as I wanted you to know how to access these files. If you are printing, and all colors appear to be present, without fading, or "blotchy" spots, then your cartridges are still good. You should be able to do a print test (calibration or alignment test) to determine this as well.
Please let me know if you need further assistance.
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Printer does not show ink levels any more


The ink levels are displayed by a utility controlled by the HP Printer Assistant. (see here.) When you changed to Vista, you may not have updated all the software for the printer to vista versions. To do this, you may have to download the uninstaller for the xp software, then install the vista drivers and utilities. The drivers for your printer for vista (32 bit) are here, and here's a set of detailed instructions that may help you through the process.
If you've already gone through this process, and have all the vista updated software installed, and the inklevels still don't work, it's possible HP support dropped that utility from the vista line, but I don't think so...
If you have any further questions, you will be able to access answers from the home support page here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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OH my boy i had the same problem and i went back to xp

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