HP Officejet 7200, 7300, and 7400 All-in-One Series - 'Incorrect Print Cartridge' or 'Insert Print Cartridge in...Stall' Message Displays on the All-in-One After Installing a Cartridge
After installing a cartridge, the error message Incorrect Print Cartridge
or Insert [Black or Photo / Tri-color] print cartridge in [right / left] stall
appears on the product control panel.
Follow these steps to resolve the issue.
Step one: Remove, inspect, and reseat the cartridge
The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help.
HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges to ensure good quality.
Make sure that the product is turned on.
Press the power button ( ) to turn on the product.
Open the product cover and wait until the carriage is idle and silent.
Open the cartridge latch.
Press down lightly on top of the latch.
Pull out the bottom of the latch to unhook it.
Slide the cartridge out and inspect it.
Figure 1: Open the cartridge latch Open the cartridge latch
Figure 2: Slide out the cartridge Slide out the cartridge
Do not touch the copper electrical contacts or the ink nozzles.
Figure 3: Copper electrical contacts and ink nozzles
1 - Copper electrical contacts
2 - Ink nozzles Electrical contacts and ink nozzles
Check the copper electrical contacts for debris. If any debris is evident, proceed to "Step two: Clean the cartridge and carriage contacts."
Make sure that the clear nozzle protective tape has been removed.
Figure 4: Remove the clear nozzle protective tape
1 - The clear nozzle protective tape Remove the clear protective tape
Do not try to remove the copper electrical strip.
Look at the number on the cartridge label and make sure it is compatible with the product. Compatible cartridges are listed in the product user guide.
If the cartridge is not compatible, obtain the correct cartridge, and then go to "Step five: Replace the cartridge." If the cartridge is compatible, reinstall it in the product:
Figure 6: Slide the cartridge Slide the cartridge into the slot
Figure 7: Close the latch Close the cartridge latch
Hold the cartridge with the nozzles down and the copper electrical contacts facing the product, and then slide the cartridge into the carriage.
Figure 5: Insert the cartridge into the correct slot Insert the cartridge into the correct slot
Cartridges marked with a triangle go into the left carriage slot.
Cartridges marked with a square or pentagon go into the right carriage slot.
Push down on the cartridge latch until it snaps closed.
Close the product cover.
If the issue continues, get back with me there is a few more options we can try.
Have a good day