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Got an error code that IQC needs service (and the copies have a light gray background where it should be plain white paper). What does it need to fix this ASAP!
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there is a rubber blade similar to the wipers on your car, that clean the drum. when there is an obstruction under the blade it does not clean that area around the drum leaving that line. i would say a technician needs to be contacted.
It's never going to be perfect (unless the background is quite light in colour), because the copier basically "sees" the coloured background as "gray", and the darker the background the more "gray" it looks. Try setting the original type to "photo" mode, and then adjusting the exposure a little lighter/darker....that's all you can basically do.
this sounds like a bad black ink cart, or the fuser rolls built into the printer are dirty.
you can swap out a black cart to test that theory, you can also just print a single blank page (no text or graphics) onto a piece of glossy paper and see if there is anything there after its gone thru the printer.
if the piece of paper has stuff on it it had to come from the rollers inside the printer.
service required,unless your comfortable changing out parts in your printer.
Have you had the optics cleaned resently? If not Iwould start with that and make sure you have the copier unpluged and don't forget to clean the two mirrors under the Black Box/cover. It could also,mean that you need a new OPC drum and blade.. It depends on how maiy copies are on the copier and drum...
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