Question about Motorola Mobility Moto Q

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Moto q want trun on

I have tried doing a reset and holding down the center nav and power key aat the same time it will not turn on. when i plug in my charger is says mto flas mode bootloader version charger connedted please connect the usb cable.. and when i take the charger out it says usb connect and goes black again... plz hlep me

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  • ajslm16 Sep 08, 2008

    i pluged it in 2 the wall power soket then it showed the charging screen then i tryed 2 turn it on soon after pluggn it in and it turned off or somthing.

    it then showed the verizon logo w/ a black screen behind it. That Blinked on and off on and off in a cyckle. Now it wont turn on PLEAZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ

    HELP ME

×

1 Answer

Try taking the batteries out ( fully disconnecting them from the gold contact points) ... then put them back in with the charger already plugged in. It should go to that blue charge screen instead of turning on. LEAVE IT ON THAT CHARGING SCREEN for at least 5-10 mins. Now, Hold down power, screen goes black... then tap power about 2 seconds after screen goes out, and it should start up as normal. If taking the battery out has no effect, I would investigate whether that (the battery... being dead/unchargeable) is the problem. I'm hoping one of the two answers gets ya where you need to go.

OH AND YOU CANNOT USE USB CHARGER TO DO THIS. IT HAS TO HAVE DIRECT FROM-THE-SOCKET POWER TO CHARGE UP THAT FIRST BIT OF COMPLETELY TAPPED CHEMICAL (ELECTRICAL) REACTIONS.

Posted on Jul 31, 2008

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1 Answer

My phone buttons are not working


Hard Reset:
Either through the menus or:

1. Turn the Moto Q off

2. Hold down the power button (hang up button) and the center key button (the button between the arrows) at the same time.

3. When the verizon logo appears on the device. Let go of both buttons.

4. A screen will come up saying to do a Master Reset. You will hit the left soft key to say yes to confirm.

Your Moto Q is now been hard reset ( Master Reset ) without having to go through the menu of the device.
------------
There's currently no other way to reset your phone without using the buttons so.
If you are having problems with your Q already (since they were just released a few weeks ago), don't be afraid to exchange it for a new one.

The Motorola Q tech support line that I called was 1-800-657-7576.

Aug 23, 2010 | Motorola Mobility Moto Q

1 Answer

Moto Q: my phone died and has been dead for over two weeks...


okay.. from the sounds of it the phone has so many of these "alarms" that it is getting into a loop.
what you need to do is
1. turn the phone on.
2. et it sit for a good while hours maybe
3. when you get back to it try and close the alerts

i think its just freezing because its processor is being pushed. let it calculate. then see what happens.

the alternative is a "hard reset"
heres how to do it
1. Turn the Moto Q off

2. Hold down the power button (hang up button) and the center key button (the button between the arrows) at the same time.

3. When the telstra or motorola (or whatever) logo appears on the device. Let go of both buttons.

4. A screen will come up saying to do a Master Reset. You will hit the left soft key to say yes to confirm.

Your Moto Q is now been hard reset ( Master Reset ) without having to go through the menu of the device.

May 18, 2010 | Motorola Mobility Moto Q

1 Answer

Its saying my phone is running low on free storage space and wont allow me to delete


you can do a master clear/reset by turning the phone off, holding down the center menu button, then pressing the power button.

hold down the menu key until you see the reset instructions on screen


commcentral

Mar 29, 2010 | Motorola Mobility Moto Q

1 Answer

Need to reset password on my phone


1. Turn the Moto Q off

2. Hold down the power button (hang up button) and the center key button (the button between the arrows) at the same time.

3. When the verizon logo appears on the device. Let go of both buttons.

4. A screen will come up saying to do a Master Reset. You will hit the left soft key to say yes to confirm.

Your Moto Q is now been hard reset ( Master Reset )

Jun 27, 2009 | Motorola Mobility Moto Q

1 Answer

Moto Q Sprint Phone wont turn on


3 ways to solve it:

1.) Take out and put battery back in.

2.) Plug into a wall or car charger but not a PC USB charger. This does not work with PC USB connection for some reason.

3.) Hold red on/off button to force a reset.

4.) The big battery icon should appear on screen.

5.) Let charge until mostly or fully charged.

7.) Turn on phone. It should boot.

2 - Hard Reset

To perform the hard reset, hold down the center select button in the middle of the D-pad/joypad (the raised silver one.) Then, continuing to hold it for at least five seconds, press the power button to allow the device to power up. Continue to hold the select button until you get a screen which asks if you want to perform the master reset. Let go of the select button, and press the appropriate soft action key to respond yes.
REMEMBER! A hard reset erases ALL of your data!!! This is why the Backup is so important.

You could get Sprite Backup. In addition, install it to your Storage Card and save your backups there as well. That way you can restore on the road without a PC.

3 - Update your phone's firmware

Feb 11, 2009 | Motorola Mobility Moto Q

1 Answer

Turning the Q on


Make sure battery is fully charged, Hold down center nav key and the power up the unit while holding it down. Hit yes to do a Master Reset. Wait for it to go through its full function. It should automatically get back to home screen, takes a few minutes.

Mar 12, 2008 | Motorola Mobility Moto Q

2 Answers

Motorola Flash Mode


Can you hold down the center nav key and power up the unit? Then select Yes and perform a Master Reset on the unit. This should fix the file system possibly correcting the issue.

Is this a Q, Q9m, Q9c, or Q9h? Who is the carrier?

Dec 02, 2007 | Motorola Mobility Moto Q

6 Answers

Moto Q won't turn on


Hold down the center nav key and power up the unit. This will restore any files that may have been corrupted and put them to original. If you loaded a 3 party app or something prior to this may be the cause of the issue. Don't use that app.

Aug 10, 2007 | Motorola Mobility Moto Q

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

Oct 09, 2012 | Motorola Mobility Moto Q

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