Load an application manager in the menu (it can also be in any folder, I just dont know how did you place your icons), then find that useless software in the list and in "options" find something like uninstall, or delete, or remove.
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the problem is you might have installed a folder locker on your mobile. try uninstalling it. another reason might be due to a virus on your phone. Make a through scan of your mobile by connecting it to your PC. After doing all this, if still your problem persist then format your mobile and install a fresh copy of software.
First of all check, what type of files u want to play in real player.
Realplayer plays .3gp files (not .avi).
If u want to play .avi files, plz. install DVDPlayer or SmartMovie software. & if u want to play MP3 files Use Ultra MP3 Player or MP3player
for formatting the handset,you can dial *#7780#....than it will ask the security code you have to give the default code as 12345 or you you can give your personal code which you have given…this will not delete any data from your handset…other way is to do the hard reset that will delete all the data for that youi have to dial *#7370# again it will ask the security code similarly you have to given ealier