If you've been getting the error COM Surrogate has stopped working
whenever you browse folders containing video or media files, you have
come to a good place for some possible solutions. This problem is
caused because of codecs and other COM components installed by various
softwares that aren't fully Vista-compatible, like some versions of
DivX or Nero.
Here's the error message:
There are a number of possible solutions to this problem, and the
right solution depends greatly on what software is actually causing the
problem. Some of the most well-known problem causing softwares are DivX
and Nero, but there are others that cause the problem as well.
- If you are using DivX, you should be upgraded to the very latest version (6.5+)
- If you are using Nero, you can try upgrading to the latest version (220.127.116.11+)
- If youâ€™ve upgraded Nero and Divx and still have the problem,
you can try renaming the file C:\Program Files\Common
Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. You may also need
to rename NeVideoHD.ax to NeVideoHD.bak
This will break Nero Showtime, however. (thanks to dugi in the comments for this one)
- You can disable Thumbnail previews, which should make the problem go away, but isn't the optimal solution.
- The older ffdshow codec pack has been known to cause some
problems. The ffdshow tryouts codec pack seems to work better. Might
want to try using this one: http://ffdshow-tryout.sourceforge.net/
- If you'd like to uninstall Nero entirely, there is a utility that
they provide to help with complete uninstall that helps a lot in
instances where you have a bad installation of an older version. http://www.nero.com/nero7/eng/FAQs_Nero7_NeroVision.html
- Some users have recommended installing the Vista Codec Package
in order to update all your codecs to the correct versions. I can't
confirm that this works because I have not tried it myself. As always,
be careful when installing unknown components and create a restore
- You can use the very useful MMCompView
free utility from Nirsoft to disable any codecs on the system. This is
very useful to help troubleshoot exactly which component is causing the
- There's another possible solution below of turning off DEP for
dllhost, which might not work for everybody. You may have to add
divx+nero executables to the DEP ignore list.
Essentially, turning off Data Execution Prevention on
dllhost (the COM surrogate) can fix this problem for some people. This
solution is detailed below.
Right click on Computer, and choose Properties
Click on Advanced System Settings, and then under Advanced, click Settings
Select the "Data Execution Protection" tab, and then
click â€œTurn on DEP for all programs and services except those I
Click on the Add button, and then browse to C:\Windows\System32\dllhost.exe as shown
Click Open, and then OK.
Here's what you should see…
Now you can browse video folders without problems!