Question about Lexmark X8350 All-In-One InkJet Printer

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LEXMARK 8350 - Right Printer Cartridge error

The right printer cartridge is new, but I get a error message saying "Right printer cartridge error. Replace cartridge." I've exchanged the cartridge 3x's and they all say the same thing. Does anyone know how to fix this?

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  • axp7842 Aug 26, 2008

    I have the same issue as above. I have already inspected the area several times and blown out the dust, reinstalled the driver, and unplugged/restarted the printer. Does anyone know how to remedy this frustrating glich?

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Take cartridge out again and inspect carefully the circuit inside the printer where the cartride goes. Look for dust, dirt, ink etc. Try using a can of air to clean the area too. Not sure if it will be visible but look for a ribbon cable near the circuit area too that may be loose. You might want to take it to a local computer shop ( not a chain store like best buy etc ) often they can do a simple repair pretty cheap and fast. Good luck

Posted on Jul 31, 2008

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Error message says "right cartridge


It could be that your right cartridge is not properly seated in the carrier. Open the printer and remove both cartridges. Close the cover. Unplug and replug the printer into the power source to reset it. When the printer turns on, reinsert both cartridges and make sure they are seated properly and securely. If error still appears, try to insert a different known working cartridge to determine if the other is faulty.

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Hello there:
what this is refering to is that the cartridge is either not the right one for the printer or the device is having a problem with that cartridge i would remove the cartridge and verify that it is the right one that goes in their and also since youare having the cartridge out i would clean out the contact area to get rid of the old ink that may be sitting on the contact areas ok
best regards Michael

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Lexmark 4530 right cartridge incorrect message. unplugged unit, cleaned cartridge nothing works.


The compatible cartridges for the X4530 Lexmark printer are the # 23,23A,24,24A,31,34,35. If you have the correct cartridge number and still says cartridge incorrect, try this steps.
1. Get a damp and a dry paper towel.
2. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds. ( try this for around 5 times )
3. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. ( try this around 5 times )
4. Next dab the cartridge on the towel to make sure that the ink is flowing.
5. Remove the power adaprtor behind the printer.
6. Using the dry paper towel, clean the metal contacts on the cartridge carrier inside the printer. ( try this 5 times )
7. Place the Cartridge back to the printer, connect the power adaptor.
8. Check if there is any error message. If same problem persist, try to contact Lexmark Technical Support.

Dec 30, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Printer was printing only in black, bought new color cartridge and installed as always and tried to print a test page , got a cartridge error message: 50c (i believe) tried all suggestions given in home...


Are you using the right cartridge?
Are the cartridge inserted in the correct way?
Take out the cartridges - Turn off the printer - Turn on the printer - Insert the cartridges again

You will find more help here:

http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_652569478_0_en,00.html

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checked the Lexmark knowledge base for the error message "right cartridge incorrect". It came back with instructions for the X8310/8350, X7350 and X7170. Nothing for the X3350.

http://www.lexmark.com/uncomplicate/chan...

The instructions seem to be pretty much the same for all other models so maybe they'd work for your 3350. If not, there's always the technical support link. I've got an older X1150 and tech support has always helped me out

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A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
The procedures below will help you to identify the cause of the error and resolve the issue.
Rebricking the All-In-One and Resetting the NVRAM
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Reset the NVRAM of the All-In-One
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6.
6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.

Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

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3 Answers

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