Question about Microsoft Windows Vista Ultimate Edition
You get an error message that COM Surrogate has stopped working whenever you browse folders containing video or media files, This problem is caused because of codecs and other COM components installed by various softwares that aren't fully Vista-compatible, like some versions of DivX or Nero.
There are a number of possible solutions to this problem, and the right solution depends greatly on what software is actually causing the problem.
If you are using DivX, you should be upgraded to the very latest version (6.5+)
If you are using Nero, you can try upgrading to the latest version (126.96.36.199+)
If you’ve upgraded Nero and Divx and still have the problem, you can try renaming the file C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. You may also need to rename NeVideoHD.ax to NeVideoHD.bak
Essentially, turning off Data Execution Prevention on dllhost (the COM surrogate) can fix this problem . This solution is detailed below.
Right click on Computer, and choose Properties
Click on Advanced System Settings, and then under Advanced, click Settings
Select the "Data Execution Protection" tab, and then click “Turn on DEP for all programs and services except those I select”
Click on the Add button, and then browse to C:\Windows\System32\dllhost.exe as shown
Click Open, and then OK.
Here's what you should see…
Now you can browse video folders without problems!
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Posted on Aug 04, 2008
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Posted on Jan 02, 2017
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