It might have something to do with the way you are making your coffee, some machines allow you to steam the milk first then pour the shot, but others work differently, you need to pour the shot first then steam the milk. If you steam the milk first the machine builds too much pressure and will force the water through the coffee / filter too fast causing the water to splatter and resulting in a weak coffee. So try pouring your shot first and steaming the milk second.
Try adding more coffee to the filter, or making the grind FINER or both
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