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I have a Brother MFC9420CN Laser Multi Function machine: In the process of starting up or during a print job it has a loud clickin or slipping of gears noise. It does complete the print job but this is not a normal operating noise. It seems to get getting worse and continues for a linger period of time. Appreciate your help. Ed Hedington

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I am not happy with the service. A tech person's name came on the screen for about one minute then the message appeared that the session had ended. I got no help, can I get my money back (credit)?

Ed Hedington

Posted on Jul 31, 2008

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I have an error "unable to print 36" on my


If caused by a paper jam you had it probably lifted the long, thin, plastic encoder strip in the pathway out of its slot, giving the false indication of a paper jam. In order to put it back in its place, please carry out the following steps:

1) Lift the cover and remove the two plastic panels covering wires. Mark down the position of cables, then remove them, and remove the now-freed top scanner section entirely.

2) Remove the screws from the top plastic shell. There's two in the back and four in the front. There's also two plastic tabs in the front that must be bent aside before you can remove the top shell.

3) Gently put the encoder strip back in its plastic guide, and check if you are able to get your printer to work all right thereafter.

If you are not comfortable carrying out the steps, I would strongly suggest you to have it repaired by your local Brother service center, without causing further complications.

Jun 24, 2011 | Brother MFC 490cw Color Inkjet...

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HI! my printer brother mfc-490cw is offline and wont print .what do i have to do to get it on line ? i own a mac . Louie


Go to system settings and select the 'Printer' option. Right-click on the printer and enable the 'Use Printer Online' function. Cancel all the printing jobs till that moment and redo the process. Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue. Check all network connections and functions. Be sure the network interfaces work properly. Turn the printer off and on to see whether the device is working properly.

Mar 18, 2011 | Brother MFC 490cw Color Inkjet...

1 Answer

MFC9420CN brother printer says Check tray #1 Reinstall tray


I had this same problem. The solution was resetting it, and the instructions below worked for me:
2.3 Parts Life Reset Function

This function is provided for service personnel in order to reset the counter of each periodical replacement part and count the number of replacement times when replacing the periodical replacement parts.



(1) Press the 3 and 9 buttons at the same time in the ready
status.

(2) The "Reset Menu" will appear on the LCD. Select the
applicable periodical replacement part by pressing the up arrow or down arrow button and press the OK button.

- Drum - Belt Unit - PF KitMP - PF Kit1
- PF Kit2 - Fuser - Laser

(3) When the OK button is pressed the "1. Reset 2. Exit"
appears on the LCD. Press the 1 button if resetting the
counter. If not, press the 2 button.

(4) Pressing the 1 button accepts that the machine implements
the counter reset.

(5) If the 2 button is pressed the machine goes back to the
select part counter again. If you need to Exit press the
Stop/Exit button at any time.

(6) The machine returns to the ready status.

Mar 03, 2011 | Brother MFC-9420CN All-In-One Laser...

1 Answer

I took too long to replace the drum, and now that I have, the paper jams at the start of every print job. I have to open the paper drawer and push the paper down and then it will print. It seems like the...


Please the Solution is to Locate a Printer Technician so he can carry out a Maintenance on the printer because the Solution is general servicing
( Dusting and Using a Blower) during this process watch if any paper has hanged inside the printer

Dec 28, 2010 | Brother HL-2040 Laser Printer

1 Answer

I have had my MFC-9420CN for about 4 years. For


mrbarbazza, I feel your pain. I have had a Brother MFC-9420CN for just under 4 years now and for the past 4 months or so, I have been randomly getting the "Paper Jam A1" error. It is particularly annoying when printing or copying a multiple page document and the error occurs on page 3, for example. I pull out the paper tray only to find a perfectly good, undamaged piece of paper that has been half (or less) fed out of the tray which comes out with the tray; it is not even stuck in the printer. I put it back in place in the tray, reinsert the tray into the printer, wait for the printer to go through all kinds of gyrations after which I either have to start the entire print job all over again, or the printer does it on its own. Very rarely will it pick up where it left off. The really frustrating part is, during this next printing, it will get to maybe page 7 out of 10 and the same thing happens. I go through the whole process as does the machine and the whole print job has to start all over again. The last 20 page document that I was copying required all of my restraint to keep me from throwing the whole printer out of my second story window. Now I just print or copy one page at a time and even then I still randomly get the error; there is no rhyme or reason to it. The web is full of several other problems that this multi-function machine has, none of which I have experienced. Your post is the first thing I've seen that even mentions this problem that we have had. Unfortunately I have no solution to offer you. Your post helped me realize that I was not alone with this issue, so I just wanted to return the favor. If I come across any solution, I will be sure to post it here. Best of luck to you.

May 19, 2010 | Brother MFC-9420CN All-In-One Laser...

2 Answers

Brother Mfc9840cdw (except for fax send) has been very good. During print job (2nd computer sent job during print from 1st computer), red light suddenly came on. everything stopped. No sign of a jam. No...


the machine is nearing service time.. Normally this is maintenance and resetting the print clock..

  • press both 3 and 9 buttons at the same time and hold
  • select each item 1 at a time and press ok
  • press 1 to reset it..
  • do this for each item in the list
  • repeat for each item.

Apr 05, 2010 | Brother MFC-9840CDW Laser Printer

1 Answer

Cannot Complete the MFL-Pro Suite Install


Hello !!

Thank you for choosing Fixya.com. Here's my suggestion:


- Go to the below mentioned link & download the uninstaller for MFC9420CN, Download this utility on your Desktop.

- Now unplug the printer & run this utility to remove the software from the Vista Machine

- Now reboot the machine & configure the computer in clean boot state.
to do that follow these :

To perform a clean boot on a computer that is running Windows Vista, follow these steps.
  1. Click Start vistastartbutton.jpg, type msconfig in the Start Search box, and then press ENTER.

    securityshield.jpg If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  2. On the General tab, click Selective Startup.
  3. Under Selective Startup, click to clear the Load Startup Items check box.
  4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  5. Click OK.
  6. When you are prompted, click Restart.
Once you have rebooted the machine, Try to install the Software.

Hope this would help.

Regard's

Sep 03, 2009 | Brother MFC-7220 All-In-One Laser Printer

2 Answers

Brother MFC9420CN Toner Error-Incompatible Toner Detected


Since this machine takes TN04 cartridges, and there are no chips or anything, do a reset.From memory press 1 and 7 together, then 1.

Apr 10, 2008 | Brother MFC-9420CN All-In-One Laser...

1 Answer

Brother mcf7220 will not print..says "cancel printing" "job cancel"


firest you swithc off all the printers and wait for some minute then clear all printers queue by going in to printer folder then restart your system.

Sep 01, 2007 | Brother MFC-7220 All-In-One Laser Printer

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