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I think my norton is downloaded wrong. I have a virus and cannot run norton

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There is a tool from Microsoft that helps stabilize a machine without having to install software. On an uninfected machine you need to download "Windows Defender Offline" from this link.
http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline
This will allow you to make a CD that can boot and scan your system without starting your copy of Windows. When the machine starts you should have an option to "press any key to boot from CD". After you do that allow the program to scan and clean your PC. In case you need it the FAQ's are here: http://windows.microsoft.com/en-us/windows/windows-defender-offline-faq
After the machine is cleaned you should be able to use your normal AV program... although you may want to uninstall and then reinstall a fresh copy. One more note, never get antivirus software from an untrusted source. Always get it from the parent company... if you can't afford it Microsoft has "Security Essentials" for free at:
http://www.microsoft.com/en-us/download/details.aspx?id=5201
Good Luck

Posted on Oct 25, 2013

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Hi mollducks, first things first. If you are using any version of XP turn on windows firewall. Click the start button & open control panel. Open windows firewall & click it to on if it is not on.
Try downloading AVG antivirus software for free at this link:
http://free.avg.com/ww.download?prd=afe Than run it. Full system scan.
After you run AVG on you're system use Norton’s remove utility to uninstall any left over files from Norton.
AVG should have caught any virus.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
If you bought Norton antivirus software for download, go to this Norton site & click support:
http://www.symantec.com/norton/support/index.jsp
If it was the free download, try again to download it.
Norton should do a quick scan during installation.
You might want to keep AVG. Norton should still install with AVG already installed. You can remove AVG at any time.
Lastly, once you feel there are no virus's in you're system shut down the PC. Unplug the power cord from the PC. Open the case & gently remove you're memory DIMM's. Wait 1 minute & re-install them. Make sure they are correctly connected. Double check all data & power cables are securly connected & close the PC & plug the power cord back in. (By doing this you remove any virus that may be hiding with in you're memory).

Good luck mollducks!
Feel free to ask if there is still an issue with norton after running the above sugestions.

Mike

Posted on Jul 31, 2008

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Posted on Jan 02, 2017

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