Question about HP Officejet Pro L7780 All-In-One InkJet Printer

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My HP Officejet 7410 All-in-One keeps giving me the error message - Scanner failure - Turn power off then on. Turning power off then on, even disconnecting power cord, repeatedly does not solve problem.

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  • itzdianekapl Aug 04, 2008

    I have the same problem and I can't fax out. Receiving if OK.

  • Anonymous Apr 02, 2009

    same problem!

  • Anonymous Apr 21, 2009

    I put a document in the ADF, and press copy. The doc is picked up and sucked into the ADF halfway, which tells me the pick rollers are working ok. Any help would be appreciated!

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Our HP Officejet L7780 displays the "Align Printer" message and then does it automatically wasting several sheets of paper aligning, then the next time we print a page the same message comes back. Is there a way to turn off the "align Printer" message. It is printing ok otherwise.

Posted on Aug 06, 2008

  • dessoley Jan 24, 2011

    I have cleaned printheads as per your instructions but when i turn on the printer now, the window reads"aligning printer". After three minutes it has printed a sheet of Z's etc using a lot of ink. If I try to OK this it advisesthat theprinter is busy. Please help me. Des Soley. What is the warranty of this machine. I spoke to you 31 days after I purchased same and advised that I could have brought the printerfromOffice works for $98 where I paid $398 at Harvey Normans .You arranged a $100 cash back for me from HN but I had to take my paper work in and leave it with them. Have you a copy of the date I rang. in my file.

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Posted on Jan 02, 2017

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1 Answer

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Unfortunately, the MFC-7420 doesn't have a physical lock switch. You need to turn off the all-in-one and wait for the unit to clear its memory. If the error recurs after you press the power button again, wait 30 minutes and try again. (Note: you will lose any faxes that are in memory. See the User Guide page 11-5 to save this information.) You can find the manual on the Brother support page for the MFC-7420: https://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC7420 . Click on the Manuals & Documents tab. Then click on the Manuals on our Online Solution Center for the English version of the manual. The direct link to the User Guide is currently: http://download.brother.com/welcome/doc000387/ALLFB_UsaEngUsr_B.pdf .

You can also try unplugging the all-in-one for several minutes to reset the error codes. If the error persists, contact Brother if the MFC-7420 is still under warranty (1 year). If it isn't under warranty, consider replacing the unit. The repair costs may be unreasonable.

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