Question about Dell W1700 17 in. HD-Ready LCD Television

3 Answers

OSD menu locked

My lcd tv now shows the "lock icon". It had worked just fine until I turned the tv off on the monitor & not with the remote. I have tried to hold the menu button & I have tried holding the volume down & channel up buttons together. This is all per Dell. I haven't gotten any resolution. Any ideas.

Thanks so much for taking the time to help.

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  • 4 more comments 
  • mjacobson Aug 12, 2008

    Do I press & hold the MENU & + buttons? When I press the MENU button, the lock icon comes up. Nothing happens when I press +.

  • mjacobson Aug 12, 2008

    Thanks Jigsaw ~

    You are very quick at your replies!!!



    Although, I can't get the OCD screen to appear when I hit the MENU button -- I only get the LOCK icon. :-(



    Marcy

  • mjacobson Aug 12, 2008

    Nope, sorry that didn't work either.

    The only button that seems to work is the power button.

    I will keep trying throughout the day.

    Thanks again!!

  • mjacobson Aug 13, 2008

    I have tried the previous suggestions & they are not working....any other ideas??

    Thank you!!!!

  • mjacobson Aug 13, 2008

    I have talked to Dell twice, with no luck & the manual doesn't explain how to unlock it.

    It just tells what the lock icon is.....not much help.

    I guess I will be sending in my TV to get it fixed????

  • mjacobson Aug 13, 2008

    It appears I might have to go that route ~ send it in for repair. I was hoping their was going to be a "home remedy" for the problem.



    Thanks for the suggestions.

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Try to press and hold the Menu for about 10-15 seconds...

Posted on Aug 13, 2008

  • Mark Gil
    Mark Gil Aug 13, 2008

    I think that will be better becasue even the dell tech cannot make it work , so bringing it to dell service center will definitely fix the problem if they cannot also fix it have it replace from dell..

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You need to go to the dell support site and download the Manual for that tv it tells you how to unlock that unit.

Posted on Aug 13, 2008

  • Paulito Manuel
    Paulito Manuel Aug 13, 2008

    you could send it for repair...its up to you.

  • Paulito Manuel
    Paulito Manuel Aug 15, 2008

    after seeing the suggested solutions and none of it worked...i guess last option would be,yep, send it for repair.

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When the OSD is locked, pressing the menu button again and it will take user to OSD LOCK menu. Press (+) to unlock and allow user access to all applicable settings.

Posted on Aug 12, 2008

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