Hello
Do not put lotion on your hands and do not touch the screen if your hands are wet. Any kind of moisture can affect the way the touchscreen operates. Moisture sometimes slows the response time from the screen to the operating system.
Check for a protective sheet on the screen. If there is some kind of a film or sheet on the touchscreen, the screen is likely not able to react to all of the sensitivities of the touch of a finger as it normally would.
If there is an application open and the touchscreen seems to not be working, simply close the application and retry it. A frozen application can usually be closed by pressing and holding on the circular button located just below the touchscreen.
Completely reset the phone by holding the "Home" button and the "Reset" button for a full 10 seconds until the phone resets.
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