I installed the software on my new hard drive and there's an icon for the Director on my desktop but it won't work. The message on the printer, when I hit scan, says "Scan options are not set. Install or run device software on computer." So I try to reinstall the software and it says it's already installed. Help!!
What I did to "fix" it was to completely uninstall the printer and reinstall it as if for the first time. Then I had to download new drivers for it. I found that out by checking for updates. The Director icon on my desktop till doesn't seem to do anything but I can now scan by hitting the scan button on the printer. It doesn't work like it used to but I'm just adjusting to the new paths I have to take.
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If you have just deleted the icon from desktop and not uninstalled then we can put a shortcut back on desktop
Click on START button click on MY Computer OR Open MY Computer icon from Desktop
Open Local Disk C:\ Open Program Files Open HP Folder Open Bin Folder You will find a file by name HPDIREC Right click on the file name and Click create shortcut on desktop ( this icon will not look exactly like the HP Director icon you deleted )
Close the window and you will find the HP Direct icon on desktop
If not, you can uninstall the software from Add/remove programs under control panel and install the latest software for your printer. Click on the download button below to open HP website to download the software by selecting your operating system Download
*Note : HP Director is not longer designed by HP. IT is replaced with a new Software called HP Solution Center
I just fixed this problem on my husbands PC. Just click this link & download & install this critical update. For some reason it didn't install when I updated but I found it and when I installed it the HP director started working great again. If this helps you plz rate this as 'fixya'. If you have more quetions leave a comment & I'll be happy to help, Thank you kindly...
If the patch or the updates did not work on the link I sent you try this Workaround: Open HP Director each time you use it
If the update to HP Director is not
available, or if you have installed the update and the HP Director
window still fails to open, try this workaround.
From desktop, double-click the HP Director
icon to load the program into the memory. HP Director will not open at
this step. Do not click anything else on the screen until Step 2 is
Press the Alt
key and the Space bar
together, and then select Minimize
from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes.
HP Director software displays as an item
on the task bar (the row of open software programs that appears at the
bottom of the desktop screen).
Click HP Director
on the task bar. The software opens and displays normally.
Repeat Steps 1 through 3 every time you use HP Director.
The HP Director
window might appear larger than normal, but the software is functional.
In October 2006, Microsoft released
Internet Explorer 7. The HP Director software that shipped with some HP
products introduced between 2002 and 2004 may not be compatible with
Internet Explorer 7.
The HP Solution Center software, which
replaced HP Director software on products introduced after 2004, is
compatible with Internet Explorer 7 and does not exhibit this issue.