Hi there!
Since it's telling you that the USB is not connected, I assume that you made sure the cable was really plugged into your computer. From there, i suggest you wiggle a little your cable at different place to see if the computer finally recognize it (That would mean the cable is damage and no good anymore). You could also try to plug the cable in another USB port (If it works, that mean the USB port is defective). And the last thing, try updating your scanner driver maybe it will fix the problem!
Hope i was able to help you!
Neither is it a prob with the computer nor with the scanner.
Let me guess,
either is your usb connection cable longer than 2m or you have connected the usb printer/scanner cable to a usb hub.
Do use a cable no longer than a max of 3m and do connect the usb cable directly to the computer usb slot.
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