Question about Polaroid SprintScan 4000 Film Scanner

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Reconecting my scanner to my computer

I turned the power of on my computer for 4 days, when I turned it back on I lost the connection and now my computer can't find the scanner. The scanner has two lights on it green and yellow, they are both flashing. I reloaded the program several times but it still doesn't work. the last helper i had said i must go to scanners and remove and reinstall the program again. when I tryed to do that I lost contact with the support person. I still have not corrected my problem. Help me please.

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maklean
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SOURCE: SprintScan 4000

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Posted on Jul 30, 2008


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The light on the scanner is flashing intermittently hence it will not operate


When the light bar flashes or blinks, the built-in diagnostics are reporting the hardware is not functioning as expected; it does not necessarily mean the scanner is defective. Before contacting HP for service, perform the following:
  1. Turn off the computer.
  2. Disconnect the power cord and USB or parallel cable from the back of the scanner.
  3. Unlock the transport lock several times to ensure it is not restricting the movement of the carriage. Make sure it is fully open before proceeding to Step 4.
  4. Wait 60 seconds before connecting USB or parallel cable and the power cord to the scanner.
  5. Turn on the computer and rescan to test.
If the light bar flashing is accompanied by a 2117 error, also try the troubleshooting steps included in document: Bps03134 - Scanner not Responding 2093, Unidentified Program Error.

taken from hp support website

Jul 21, 2010 | HP ScanJet 5370C Flatbed Scanner

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SprintScan 4000


paul here i am, what happened, you suddenly ended our session, do you still have the script? we can continue it there if you want. just watch out for my reply.

Jul 30, 2008 | Polaroid SprintScan 4000 Film Scanner

1 Answer

Getting blinking "red light" , doesn't scan


There are a few reasons this might happen. 1) Check if the transport lock is in the locked position. Unlock the unit if it is locked.
2) An error occurred. Try restarting the computer, unplug the scanner, wait 10 seconds and reconnect the scanner. (This fixes issues where the software isn't running/fully loaded or the connection isn't solid).

Try a new USB cable and a different port. If you have a USB hub in the middle, try a direct connection. (Bi-directional communication is needed and this may show as an error if it is lost.)

3) Try unplugging the scanner from power and plugging it back in.

4) Try unplugging the optional accessories. If they fail, the unit may indicate a failure.

5) The lamp may need to be replaced.

6) Something else may have failed. Consider if it is worth having the unit serviced.

I hope one of these ideas helps.

Cindy Wells

May 16, 2010 | Epson Perfection 3490 PHOTO Flatbed...

1 Answer

It was working. Power cut out. Now my computer says it can't find the scanner. Turned power back on; turned computer off; checked all connections.


Hi there the scanner driver corrupt by sudden power cut. So i suggest you reinstall the scanner driver & after that restart the scanner, computer both. I hope your problem will resolve after these process. Thanks.

Apr 03, 2010 | Canon CanoScan 4200F Flatbed Scanner

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Have lost the cable that connects to computer. Besides the power, there are 2 sockets on the back. Tried a cable from the square socket to USB but computer doesn't recognise that a device is connected....


The round socket sounds like the power port, and the square one should be the USB as you thought.

Please respond with the scanner make/model and one of us can verify the connections required.

Joe

Dec 20, 2009 | Canon CanoScan D1230U Flatbed Scanner

1 Answer

Scanner 2 error won't allow machine to operate even after turning on/ off numerous times


turned off machine. Unplugged computer connection,disconnected power cord from source. replugged computer line, installed power cord, turned machine back on. worked..... turning on/off at switch did not work.

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1 Answer

Same problem.Scanner does not connect to my PC with Windows XP


Did you plug the scanner's USB cable into the computer, BEFORE you installed the drivers?

This can lead to a driver conflict.
When a hardware device is connected to a computer, Windows automatically sets out to match up drivers for it. If no driver is found that ->directly matches the device, Windows matches up one of it's generic drivers. Kind of a "One size fits all", type of thing.

Then THE drivers are installed. Now Windows has a conflict of drivers.
Windows: "Do I use these, or THESE?"

Suggest you unplug the USB cable from the scanner to computer, (If plugged in) Turn the scanner off, and unplug it from power.

Then go to All Programs, (Start>Hover your mouse on All Programs), and look at the list to the right for the Agfa Snapscan software.
See if an "Uninstall" option is listed. If so click on it. (If it asks if you wish to save preferences - NO!)

If not, go to Add/Remove Programs, (Start>Control Panel>Add/Remove Programs), and find the Afga software in the list. Click on Remove.

DO NOT restart your computer, (Even if it asks)
Shut your computer down normally. (Start>Turn Off Computer>Shut Down)
Unplug your computer from power.

Press the Power ON button in, and Hold it in for a count of at least Five seconds. (Count, 1001,..1002,..1003,..1004,..1005)
Let go of the Power On button.
Do This ->Two more times.

What you are doing is clearing any CMOS Error Codes, (And resetting BIOS back to the factory default settings)

Plug your computer back into power. WAIT 1 minute, then turn it on.
After Windows has fully loaded, install the drivers from the CD disk you burned them to. If you didn't save the drivers to a CD disk, download the drivers again. Install them with the Installation Wizard.

After you're done, restart your computer.
After Windows has fully loaded again, plug the scanner back into power. If it sounds like it's resetting itself, wait until it's done. Now plug the USB cable into the computer from the scanner, turn the scanner on.

Aug 13, 2009 | Agfa SnapScan 1236s Flatbed Scanner

1 Answer

Visioneer 9220 wont work


Dirty USB port. Try another Port. One of the 4 contacts is not making connection.

Mar 16, 2009 | Visioneer OneTouch 9220 USB Color Scanner

1 Answer

Apple laptop M8407 vs. n670u canoscan


Keep in mind that connecting a specific scanner to the computer would have nothing to do with the computer now powering on unless there are physical computer hardware problems. Disconnect any uneccessary external peripherals from the computer (printers, scanners, webcams, etc.) and see if the computer will power on. Remove the computer battery and put it back in. Check power connections and test to make sure the electrical outlet is working by plugging something else into it.

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2 Answers

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The image car is stuck on the travel rail. Remove lid, power and connection to computer. Turn scanner over and remove 4 screws holding body together. Turn right side up and push in on lower right front of body to relase keeper clip from top. There are 4 keepers at each corner of body. After getting right front loose, do right rear and then left rear. Left front is last [should slip off]. Unfold top toward front so as to not loosen button wires. Clean steel 1/4" round rail near rear of scanner and move scanner car by turning gears at left rear of scanner. Apply small amount of vaseline to rail. You can try to operate before reassembling but be carefull. Reassemble. And away you go. Happy scanning.

Jan 22, 2008 | Visioneer OneTouch 9220 USB Color Scanner

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