Question about Hitachi 50V500 50 in. HD-Ready LCD Television
I was reading online that you also have recently experienced the "red spot" on your Hitachi LCD Rear Projection TV. I contacted the Hitachi 800-654-7013 Customer Relations Department and they said since our TV is 4 years old they will not send us a new Light Engine at no cost. I was just wondering did you followup with Hitachi and did they offer to send you a new Light Engine no costs? Just curious. We paid $2,826.09 for this piece of ****!
I contacted Hitachi a 2nd time about the red spot and this time around they were EXTREMELY helpful and understanding. Could not have asked for a better way to work out the proplem.
Many thanks to Hitachi for their customer support.
Posted on Sep 13, 2008
I would attempt to call the factory back and attempt to get a "concession" for the part (optical engine) ask for supervisor.
I have replaced at least 60 of these light engines myself and all have been given a concession.
When you call explain your situation, be nice, be firm, be nice!
Good luck, big IRISH...... be nice & firm; provide model & serial number and date of purchase.
Posted on Aug 13, 2008
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Posted on Jan 02, 2017
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