Question about Hitachi 50V500 50 in. HD-Ready LCD Television
I was reading online that you also have recently experienced the "red spot" on your Hitachi LCD Rear Projection TV. I contacted the Hitachi 800-654-7013 Customer Relations Department and they said since our TV is 4 years old they will not send us a new Light Engine at no cost. I was just wondering did you followup with Hitachi and did they offer to send you a new Light Engine no costs? Just curious. We paid $2,826.09 for this piece of ****!
I contacted Hitachi a 2nd time about the red spot and this time around they were EXTREMELY helpful and understanding. Could not have asked for a better way to work out the proplem.
Many thanks to Hitachi for their customer support.
Posted on Sep 13, 2008
I would attempt to call the factory back and attempt to get a "concession" for the part (optical engine) ask for supervisor.
I have replaced at least 60 of these light engines myself and all have been given a concession.
When you call explain your situation, be nice, be firm, be nice!
Good luck, big IRISH...... be nice & firm; provide model & serial number and date of purchase.
Posted on Aug 13, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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