Question about Hitachi 50V500 50 in. HD-Ready LCD Television

3 Answers

RED SPOT ON TV SCREEN

Hello,

I was reading online that you also have recently experienced the "red spot" on your Hitachi LCD Rear Projection TV. I contacted the Hitachi 800-654-7013 Customer Relations Department and they said since our TV is 4 years old they will not send us a new Light Engine at no cost. I was just wondering did you followup with Hitachi and did they offer to send you a new Light Engine no costs? Just curious. We paid $2,826.09 for this piece of ****!

Thanks.
Debbie
316-729-8489 home
dfan994072@sbcglobal.net

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  • dfan994072 Aug 12, 2008

    Me and alot of other Hitachi TV owners! Some Hitachi owners didn't get the shaft Hitachi actually agreed to send them a new optical light engine @ N/C but they had to pay for the labor to have it installed. You would think that if you pay over $3,000 for a TV it would last more than a couple years before a big red spot/halo appears in the middle of your screen. Not good for Hitachi!

  • dfan994072 Aug 13, 2008

    Do you have a telephone number for the Hitachi factory where you suggest I call asking for a concession? Thanks.

  • jnewman Sep 12, 2008

    Red spot developed on a 4 year old Hitachi LCD hi def tv.

    Called Hitachi "help line" and the not so helpful person who answered said she'd never heard of such a problem but she'd be glad to pass along the name of an authorized Hitachi repair shop so someone could look into this mystery.

    Nice man at the repair shop said it'd be around $500 to fix the problem.

    Funny how the repair man knew of the "red spot" and the Hitachi rep. did not.

    This is RICICULOUS.

    I just hope someone from Hitachi reads this and contacts me with an apology and a solution that won't cost me $500 for a 4 year old tv.

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3 Answers

I contacted Hitachi a 2nd time about the red spot and this time around they were EXTREMELY helpful and understanding. Could not have asked for a better way to work out the proplem.
Many thanks to Hitachi for their customer support.

Posted on Sep 13, 2008

I would attempt to call the factory back and attempt to get a "concession" for the part (optical engine) ask for supervisor.

I have replaced at least 60 of these light engines myself and all have been given a concession.

When you call explain your situation, be nice, be firm, be nice!

Good luck, big IRISH...... be nice & firm; provide model & serial number and date of purchase.

Posted on Aug 13, 2008

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  • Master
  • 927 Answers

You got shafted!!!!!!!!!!!!!!!!!!!!!!

Posted on Aug 12, 2008

  • MICHAEL MULLINS Aug 13, 2008





    Phone: 800-HITACHI (800-448-2244)


    Hitachi Home Electronics (America), Inc.
    900 Hitachi Way
    Chula Vista, CA. 91914-3556

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