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Hp 1317 getting e message saying check cartridge both are new cartridges can u advise

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  1. Open the printer
  2. Remove the cartridge
  3. Make sure there is nothing obstructing the copper from connecting to the contacts in the plastic housing.
  4. Try cleaning the bottom of the contacts with a damp/dry rag (not wet) or an alcohol soaked swab.
  5. Also clean the base of the housing the cartridge sits in the same way.
  6. Reinsert the cartridges making sure they click into place.
  7. Close the lid and reset the printer.

Posted on Jul 30, 2008

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