Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Will not send faxes

Machine states line does not answer.
Single line phone works on this line.

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Make sure the phone line is plugged into the LINE jack on the fax, NOT THE PHONE JACK. The phone jack is to add a telephone to the fax. If it is connected properly, try calling your fax from a cell phone and see if it answers. If the fax answers, hang up and press the HOOK button on your fax and use the fax keypad to call your cell. If the cell rings, answer the call and listen for the fax machine tones. If you hear the fax on the cell, you may have to change your machines TRANSMIT or DIALING settings.

Posted on Aug 09, 2008

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Hoe do I set up fax functions on Canon Pixma MX452


My incoming fax issue was resolved when I enabled the answering machine function on my phone. All this time my answering machine was turned off. I have yet to send a fax. My model is the Canon Pixma MX452.

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I have a new AT&T DECT6.0 single line answering machine and i'm trying to connect it to my Epson Aculaser fax ( the single phone line is phone/fax), however it's not differentiating the...


If this is a new machine, why haven't you contacted AT&T? Sounds like either it's a configuration problem in the answering machine or it's incompatible with your phone line.

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When a fax is coming through my machines says failed to connect, what is the problem?


hello sorry we got disconnected but please try this
Based on what I read in the Dell manual I would say the answering machine needs to pick up the line first so the number of rings to answer for the answering machine needs to be less than the rings for the printer (if you set the answer machine to pick on on the second ring set the printer for 3 rings).

Basically this looks like it works similar to other phone line sharing devices, if the manual is correct when the answer machine picks up the printer/fax is supposed to listen to the line, originating fax machines send what is called a CNG tone.

Looks like the machine listens for this tone, if it sees it then it is supposed to cut off the answer machine and complete its fax function, if the tone is not present the Dell should let the answer machine work normally.

From working with phone line sharing devices I have seen most problems occur in the home where people have a single line coming in and they tap off of that line and run jacks to all the rooms in the house.

This creates a problem, when you plug phones or answer machines orfax machines or modems or anything else these devices all have a Ringer Equivalency Number associated with them, the phone company also limites the number of bells (ringer equivalency) on the line.

If the phone company supports 3 bells for example and you connect 2 devices that have a ringer equivalnecy number of 3 that is 6 bells and something is not going to work correctly.

If you can make the answering machine work by itself and you can make the fax feature on the printer work by itself and the problem only shows up when they are connected together then I would think you have either exceeded the number of bells for your line, or Dell has an issue with their feature.

I would suggest as a test if you have in fact tapped off the telephone company line, unplug all of the other phones in the house and just conenct the printer and answer mchine as Dell suggests and see what happens, if it works then you have to decide what phone or phones you are willing to leave unplugged.

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I am having trouble faxing documents. Whenever I


Hi, you can check that your phone connection from your 7420 to line works. Listen for a dial tone in a phone connected to your mfc7420. If not, your tel comm module could be at fault.

Jul 08, 2009 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

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1 Answer

Can't send a fax


Perform the following before attempting more in-depth troubleshooting:
  • Is the fax set up correctly?
  • What type of telephone line is in use?
  • Is a telephone-line splitter in use?
  • Is a surge-protection device in use?
  • Is a telephone company voice-messaging service in use?
  • Is an answering machine in use?

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Hello sir; For the fax line only have two single lines working in the cable one is in-coming ,another one is out-going, therefore if you can send fax and can not receive, that's means your phone cable or phone jack on the wall have problem, my sugestion, replace phone cable first, if still have problem check the phone jack on the wall.

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1 Answer

"no answer"


Call the number from a regular phone line and listen for fax tones. No fax tones....it's not a fax machine, or the recipient has their fax machine set to MANUAL RECEIVE.

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I can send faxes, but not receive them on Canon Pixma mx310


Do you have the phone you are answering with connected through the fax machine? If you have the machine set in 'tel priority' mode, the machine will not begin receiving a fax until you press 'FAX' and the 'color' or 'black' button. Alternatively, if you have your phone connected to the 'telephone' jack on the machine (next to the 'L' jack), you can press '2' and '5' on the telephone keypad to turn the machine on in fax receive mode.

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