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I cant install my new hp office jet J6480 - HP Office Equipment & Supplies

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I have vista and the printer works once in a while,but now not at all.
i have it set for wireless with another computer.

Posted on Mar 10, 2009

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If the standard install is failing follow these steps.

Unplug, uninstall, and remove anything related to your printer install. Delete the printer added to the printer Windows in the control panel. We're starting fresh.

  • If you have Vista and let me know, you're going to have issues and I'll have to give you another set of instructions. Otherwise...
  1. Plug the printer into the wall and the printer cable into your computer. The cable can only go in the right places so just pick a place plug it fits. (a USB port)
  2. Turn the printer on and make sure Windows can detect it. If it can not, you need to check your cable/hardware again.
  3. Cancel the Windows Hardware setup wizard and either run the setup from the CD that came with your printer or download it from HP' website linked here.
  4. Click next, OK, etc. and take the whole install at its default.
  5. Restart the computer.
  6. Try printing, it should work.
A standard install is listed below...but you will need Acrobat reader to see it.

Here are step-by-step instructions with pictures.

Hope this helps.

Posted on Jul 30, 2008


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