Question about D-Link DI 514 Wireless Router (DI-514)

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Other computer won't connect wirelessly

Hooked up the router to comcast modem and the computer. The 2 wireless computer won't pick up the internet. Help children are about to start school.

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  • F T Aug 01, 2008

    Yes, We solved the problem.We connected a laptop to the router and the router is working fine. We shut off the power from the modem, shut off the power from the router and started all over again and assign the router new passphases and now all the computer are connected wireless now. My son and I figured it out and saved a geek squad visit of over $200.

  • djm44 Aug 13, 2008

    Yes, I am trying to hook up a d-link wireless router to my comcast modem. I have comcast internet service wired to the modem. I installed an ethernet cord out of the modem and into the WAN of the d-link. Both are set up for dynamic. I still canno't get on to the internet.. Oh I put in the encryption code on the d-link . It says connected to the router but not on the internet yet

  • serra baby
    serra baby May 11, 2010

    hello!



    have you tried connecting your computer directly to the router to see if the internet is alos working?

×

1 Answer

Comcast is apparently weeding out multiple connections through routers. They want you to pay extra for their wireless router and pay an extra $5 a month too.

Posted on Aug 30, 2008

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I was banging my head for 2 days with about 35 different configurations and finally tried the following and it worked just fine. Also, tried connecting 3 computers and they all connected with "NO" issues. Even connected wireless with "NO" issues. Now I am at 20mb download speed...J compared to AT&T 1.5mb download speed.

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1. Reset your Comcast Surfboard Cable Modem by unplugging it for 5 minutes.

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I would suggest you to look into the user manual first it may solve your problem.
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Became new customer to comcast-got the bundle package, internet,phone,cable. Voice overlay modem to accomodate internet and phone lines. Did not use their wireless router-using exsiting router D-Link model...


Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

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