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I have a dyson alergy machine, I have emptied it, but I would like to clean the filter. I can't locate where the filter is or how to get to it to clean it. The manuel for this is not with the machine. This machine came with the house we live in. Could you help me please? Laurie

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  • Ryan S
    Ryan S May 11, 2010

    find out the Dyson model number please - is it DC01, DC02 or DC something else?

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Greetings Irlawren3,

It all depends on the model you currently have. The filters on some are above the motor and some are on the side housing. Its pretty clear looking at the unit where the filters are located. I would suggest investigating your unit and looking for the filter.

When you do locate the filter, it is to be washed with plain water and allowed to dry for at least 12 hours before being put back into the unit.

One thing that helps determine the model is the color also. What color is it?

Thanks!

Dorothy
Go Ahead. Use Us.

Posted on Jul 31, 2008

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My Dyson DC44 animal has the MAX light on all of the time but it appears empty....any ideas?


ring dyson for support it could be the micro particle filter is blocked up and needs cleaning.
Dyson have really good support
http://www.dyson.com.au/support/dc44/dc44-animal-bu/maintaining-your-dyson-machine/wash-the-filters

Sep 10, 2016 | Dyson DC44 Animal Cordless Vacuum

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Filter keeps clogging up ie what gets picked up goes into the filter not cylinder?


Hi there, it's Jack at Dyson.

I'm confident I know what the issue is here - it sounds like you may have accidentally discarded the bin inner when emptying your machine. Without this in place, dust and debris will pass through the system and onto the pre-filter, rather than being separated from the airflow and captured in the clear bin.

The bin inner is the coloured cylindrical plastic section with a black rubber seal, which usually sits inside the clear bin as shown here:

filter-keeps-clogging-up-ie-gets-picked-v44rt5buvdl41mnfadiqwxd2-4-0.jpg
If you've recently emptied your DC05 it's worth checking to make sure the bin inner hasn't fallen out. If you can retrieve it, it should simply push firmly back into place inside the clear bin.

It's also a good idea to wash both parts of your machine's washable pre-filter, as it may still contain dust even if it looks clean on the outside. Use cold water without detergent, and allow at least 12 hours for both parts of the filter to dry completely before replacing it in the machine:


I hope this helps. If you need any further guidance you're welcome to give the Dyson UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Mar 06, 2015 | Dyson DC05 Cylinder Bagless Canister...

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How to clean dyson dc14


Try cleaning out the cyclone assembly and dust compartment

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1 Answer

Overheating motor


Hi Fran, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC25. Like most Dyson vacuums, this machine is engineered to shut off for protection if it starts to overheat.

This will usually be due to a blockage, or because the filters need a wash. As your machine is continuing to shut off, it does sound like there's still something inside the machine that you may have missed. For help locating any issues, please follow the steps shown in our online Support guide:
http://content.dyson.com/support/help.asp?article=1148&product=DC25-ALLFLOORS

DC25 has two filters, and it's important to wash these at least once every 3 months as shown in the video attached. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

I'm confident this will resolve the issue, but if you would like some further advice from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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1 Answer

My dyson dc44 just stopped running in the middle of vacuuming, I checked the battery, cleaned the head, I emptied the bin. Is there a reset button anywhere for this machine?


Hello, this is Ava with Think Crucial.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
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http://www.thinkcrucial.com/

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Dyson ball 24 not picking up dirt


Hi Dorothy, it's Jack at Dyson.

If your DC24 doesn't seem to be picking up as well as it should be, and you've already tried washing the filters, it's likely that your machine has a blockage. To locate and remove any obstructions, please take a look at the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction


If you still feel your machine isn't working correctly after following the Support guide, our experts will be happy to talk you through some further troubleshooting checks. You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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1 Answer

My dyson DC24 has very poor suction - all filters clean and hoses seem to be clear. had it for just over a year


Hi there,

I'm sorry to hear your DC24 doesn't seem to be picking up as well as it should be. From your description of the issue, it sounds as if there may be a blockage in the machine - to locate and remove this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

You may also want to take a look at the video below to make sure you've washed the filters as we recommend. Use cold water without detergent, and allow at least 24 hours for them to dry completely somewhere warm before replacing them. In normal use, this should be done at least once a month.

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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1 Answer

How many filters does a dc08 have?


2 the motor filter which is washable and the lifetime hepa filter that you bnever have to change.
Here are a few links to Dyson for you. if you remove the bin and cyclone top assembly (as if you were going to empty it) you should see on the body of the machine a small tab on the top of the body in between the 2 wheels. Simply lift this tab and you should find the filter. It will be a two part filter with a blue sponge and yellow casing.

For full details visit www.dyson.co.uk/support. Select Using your Dyson, or How to wash my filter from the home page, pick your Dyson vacuum cleaner and you will be able to view a step by step guide on how to find the filter and how to wash it.

There is also a post filter which is locate underneath a disc which is under the clear bin, however this filter should never need to be replaced as it should last the lifetime of the machine and it does not need to be cleaned.

I hope that this information is useful to you. If it is a vote with the thumbs up is greatly appreciated.

www.dyson.com/store/spares.asp dysonmedic.co.uk/dyson-dc08-changing-cleaning-washable-filter

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1 Answer

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most vacuums have a heat resister in when they overheat they cut out, this is normally because they are full up, got a blockage or the filters need cleaning, suggestions are, clean filters, empty and check for blockage.

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It is more than likely that you've caused blockage in your turbines. Plaster dust is very very fine and will have passed through your filter quite easily. It's also more than likely that the plaster dust has affected your motor.

If you turn it on and you hear popping, then motor is more than likely deceased. If you hear something like a valve releasing when you turn the machine off then there may be a blockage.

Probably best to refer to your local Dyson via www.dyson.com

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