Question about HP LaserJet 2420 Printer

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Paper tray 1

The printer wont use the letterhead paper that I put in tray 1. It will only use it if I open tray 2.

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  • 138 Answers

Print a configuration page from the menu. Look at the tray set-ups. Sounds like you have tray 1 set to casette. Change it to "first" and the size to "any". The printer will then pull paper from tray 1 any time you put something there.

Posted on Aug 19, 2008

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2 Answers

My HP P2015DN only prints one page at a time. If I have a 5 page document, the first page prints and then I must print the go button for each page to print.


Is the paper feeding from the manual tray or tray 2. If you are printing from tray 2 and have this problem then it is likely that your driver or software is looking for different paper types than you have loaded in the printer. For example, if you have plain paper in tray 2 and your software wants to print on letterhead, then the printer will stop after each page and by pressing the button you are telling the printer that it is ok to print on different paper. If you have the paper in the manual feed tray (tray 1) then I would check to make sure you are telling the pirnter to print to tray 1 and not manual feed when you send a print job.

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When printing in color, the color runs


Specifications state the following:


Plain paper (16 lb to 24 lb),


thick paper 1 (24-1/4 lb to 40 lb),


thick paper 2 (40-1/4lb to 55-1/2 lb),


thick paper 3 (55-3/4 lb to 68 lb),


thick paper 4 (68-1/4 lb to 72 lb), OHP transparencies, postcards*, letterheads,


colored paper, envelopes, label sheets, banner paper (24-1/4 lb to 55-1/2 lb)*


Duplex: Plain paper (17 lb to 24 lb), thick paper1/2/3 (24 lb to 68 lb


*Can only be fed through the bypass tray.


These specs are directly from the user guide.


Is the paper running through the bypass tray

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Default paper tray selection for HP LaserJet 4200tn


1) When the printer receives a print job, it selects the tray by trying to match the requested paper type and size with what has been loaded in the trays. Using an “autoselect” process, it searches all available trays for the paper that satisfies the request, starting with the bottom tray and ending with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/size.

2) If paper is loaded in tray 1 and tray 1 is set "TRAY 1 TYPE=ANY" and "TRAY 1 SIZE=ANY" on the
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Verify your settings under the Paper Menu are correct as far as size and type. All trays with same size and type settings are automatically linked as per the User Guide.

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Paper Tray Settings


You have Auto Tray Switching acticated (ATS). Unless you specify each tray/paper with different settings it will switch.

Go in to the utility menu and you can find this in the paper tray settings area I believe.

You can turn this off completely to avoid this in the future.

If you look around you can even just tweak the settings for this, but in your case i would just shut it off.

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Printing using various trays


Yes

 

Set tray (3? ) or other non standard paper type trays to type setting of letterhead and set normal paper tray (2) paper type to plain .

 

You do this on printer keyboad find menu then find paper handling, tray xxx, paper type. xxxx...set or tick

 

Via operations panel you can also printout current settings too to see if you have done the change if you do one before and after

 

Then test,

 

There are other settings on your printer that can effect this and driver configuation and doc type setting on pc that can effect this also but try step above first and report back if still having issues. Is it run by a server? Do you abity to change driver settings on your pc?

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