I got hp c8180 a month ago and from day one i have problem with the message 'ink missing' it come up every time i turn the printer on and i can't use printer at all.
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Hi
I had similar problems with my scanner (not HP) and turned out to be the driver, may I suggest checking that you have the latest drivers for your scanner, the following link has the drivers and manuals for your HP.
Trust this helps, regards Alan
Drivers ---> HP Support
1. Press and hold
"left arrow" key 2. Press the "setup" key and release both keys 3. Press
and release the "OK" button 4.Press and release the right arrow button until the
display says "System Configuration Menu". 2.Press and release the "OK"
button. 5.Display should
say "Hardware failure status". If not there already, Arrow Key over to "Hardware
failure status", 6.Press
and release the "OK" button. 7.Display should say "Hardware failure status: Clear.
Press OK to clear". 8.Press and release the "OK" Button. Message changes to
"Hardware failure status Cleared. Press Cancel to
continue". 9.Press and
release the "CANCEL" button as many times as necessary, so that, either the
"Welcome to Photosmart Express" screen appears, or, the "Ink System Failure"
screen appears. PLEASE DO NOT TRY TO PRINT AT THIS
STAGE. 10.Using the
Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet. 11.Wait 30 seconds for the power to get discharged and
then plug the power cable into the wall outlet first and then into the back of
the printer 12.Turn the
unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE
PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
13.If the printer has
already initialized, then go to the next step. If not, the printer will start
the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do
not interrupt. Once the initialization process is complete, the printer will
print out a Diagnostic Page. 14.To verify printer functionality print a SELF TEST
PAGE. If SELF TEST prints, then printer is ready for use or Software
Installation. 15.If the
error is still there, or reoccurs the printer is already defective.
Solution 2:
Press the On button to turn the printer off.
Unplug the power cord from the back of the printer.
Generally speaking the remanufactured carts have a lower capacity than the hp counter part. Otherwise they usually don't leak unless you go really, really cheap on it.
1. Press and hold "left arrow" key 2. Press the "setup" key and release both keys 3. Press and release the "OK" button 4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button. 5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”, 6. Press and release the “OK” button. 7. Display should say “Hardware failure status: Clear. Press OK to clear”. 8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”. 9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. 10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. 11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer 12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. 13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. 14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation. 15. If the error is still there, or reoccurs the printer is already defective. Solution 2: 1.Press the On button to turn the printer off. 2.Unplug the power cord from the back of the printer. 3.Remove all the ink cartridges. 4.Wait two minutes. 5.Plug the power cord into the back of the printer. 6.Press the On button to turn the printer on. 7.Install the ink cartridges when prompted. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
The printer should have its own ON/OFF switch (or button).
Always use that control to turn-off the printer.
The printer reacts to the 'OFF' signal by properly shutting itself down, and then cutting the power to itself.
i had exactly this error message. Rang HP. They said it was a hardware failure, they couldn't fix over phone, would cost 2x cost of new printer to fix, but they offered me 20% discount on new printer if ordered over the phone.
But with some fiddling, problem now resolved. Here's what I did:
- press Red Eye Removal and Print Photos button together
- goes to Mfg Commands -> Enter Special Keys Combo. Press OK
- uaiux Support page (some code) -> click right arrow key until you get to System Configuration Menu - click oK
- should say hardware failure status - click OK
- says hardware failure status: Clear. Press OK to clear
- I clicked OK on this and system reset itself and problem was solved
These error codes indicate that the product has an internal condition.
Solution one: Reset the product
Use the instructions below to resolve the issue by restarting the product.
Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
Open the cover of the product and remove the print cartridges.
Close the cover and wait for the
Insert Ink Cartridges
message to display.
Disconnect the power cord from the back of the product and wait for one minute.
Reconnect the power cord. If the product does not automatically turn on, press the
Power
button.
Open the cover and reinsert the print cartridges.
Close the cover. If prompted, print a calibration page.
Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
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