I recommend taking it back to the store you got it from and seeing if it is still under warranty. There are so many things that could be wrong with your phone at this point that I wouldn't know where to start. Most cell phones have a 1 or 2 year warranty and the company will give you a new one if it quits.
There is a problem with the connection from the keypad to the internal board.
please see professional service repair.
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